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mwc12000's avatar
mwc12000
8 years ago
Solved

[PC] DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

I've been getting a directx error recently. I've never gotten one before with this game (I bought it in November of 2017). It always ran fine and smooth. I started playing the other day (4-27-2018) and I got a DirectX error in the middle of a match and now in every match it does this. It only crashes in the middle of the game. Its fine loading and starting it.

Things I've tried:

-Restarting my computer

-Updating my GPU Drivers

-Going to redist and updating DXSETUP

-Updating vcredist_x64

-Under clocking my GPU to -20 (Its not overclocked btw) 

-Changing my visual performance settings in Windows to: Adjust for best performance 

-Repaired the game

-Reinstalled the game 

-Lowering graphics settings in game.

Non of those worked at all. I have attached a picture of the exact error.

Thanks for any advice.

My Specs:
Windows 8.1 64 bit
NVIDIA GeForce GTX 1080 
Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz
32.0 GB of RAM

battlefield 4
  • mwc12000's avatar
    mwc12000
    6 years ago

    After upgrading to Windows 10 I was able to play multiple matches of Battlefield 4 and 1 with no crashes at all. It seems my issue is finally resolved.

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  • mwc12000's avatar
    mwc12000
    7 years ago

    I launched Battlefield 4 again the other day for the first time in a while and it still crashes unfortunately with the same error about 3 or 4 minutes into a game.    

  • mwc12000's avatar
    mwc12000
    7 years ago

    Thank you for the reply. Both of those windows updates were already installed. During January of 2018 I did  switch my graphics card from a 970 to a 1080. I don't remember if I played  any BF4 between Jan 2018 and when it started crashing in April 2018, but I did test BF1 and I don't remember it crashing mid game, I still doubt that's the problem as Star Wars Battlefront 2 runs fine and I have had no crashes any of my other games (including Apex Legends). The only two games plagued with this crash are Battlefield 4 and Battlefield 1. My copy of BF1 had always crashed with a virtual memory error (I made a post about it a while back https://answers.ea.com/t5/Technical-Issues/DirectX-Error-Virtual-Memory-PC/td-p/5861910) however it would only crash on loading screens up until i started getting these device hung errors in BF4 which now both games crash mid game.

  • mwc12000's avatar
    mwc12000
    6 years ago

    After upgrading to Windows 10 I was able to play multiple matches of Battlefield 4 and 1 with no crashes at all. It seems my issue is finally resolved.

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