Pre-Order weapons

Hello

Read this topic. Here

I hope you find a solution for your problem.

Good luck.

Where did you preorder at?  Physical disc?

Deluxe edition has the 3 special guns.

Some retailers offered 1 special pack (Versatility) that included the ACWR.  The retailer should have provided you a code for this I believe, may be on your receipt.

It should show up as a Versatility Battle Pack on your screen, not a regular gold BP.

If they did give you a code specifically for the Versatility Pack, I think they did their part.

There have been issues of people not receiving their BPs in an instant fashion.  

Perhaps give it a few days and if it still doesn't show up contact EA support with your Code in hand.

http://help.ea.com/en/contact-us/new/

Yeah it comes in the Special Battle Pack.

I think it's Red in color.

ACWR, Zebra camo, 100% teamplay XP boost

well.. I mean it's difficult to answer.

If you got a code.  It specifically said it was for the Versatility BP but didn't show up in game... 

If this is on console there might be a 1MB Download file for it?  You could try uninstalling that 1MB file and redownloading it.

I have Deluxe and it shows up as having a few 1MB DLC files so I assume yours is similar.

This sticky underlines there are problems some people are having

http://answers.ea.com/t5/Battlefield-Hardline/INFO-Missing-Battlepacks/m-p/4413620#U4413620

I would give it a few days if it all appears right.  If it still doesn't show up contact the EA Support from above and see what they say.  That sticky will likely be updated when more info is known too.

It sounds like people do eventually get them after waiting a day or two though from what I can recall from other threads.