Premium Account Code Issue

Tony this is an easy fix. I recommend going to your download history and re-downloading your online pass to your console.  Since you're on your computer it's easiest to log into the Xbox Live site at http://www.xbox.com/en-US/ and then go to "My Account" and then "Purchase History" and then scroll down until you see your online pass and click "Add to Queue" and then the next time you log into your Xbox your queued items will automatically download to your Xbox. 

If this doesn't work you can contact EA customer support, be sure to check the telephone option since you wish to phone them and check the callback option so you don't have to wait on hold forever.  https://help.ea.com/contact-us