So EA's Response is below I got this a couple of days ago and I also replied to it immediately as it is lunacy, make of it what you will but to me they didnt even read my email to them stating that I charged back $75 and why I did it not to mention the numerour live chat sessions I have had regarding my account. But now to say that it was for FIFA .. ahh FIFA doesn't even cost $75 ... there is no hope in hell this is getting sorted out when I have to deal with monkeys like this from account disputes.
Dear Customer
Email address☹️email withheld)
Thank you for contacting us regarding the action that has been taken on your Origin account.
We have now completed our investigation into your query and upon review of your case, we can see that your game was disabled due to a chargeback against your account. <---- you think, I told you that in my email to you gg EA
Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was actioned correctly, in full compliance with our policies and procedures. <-- Real thorough you even read the email I sent you in the first instace didn't you.
In order to be able to play FIFA 14 you will need to repurchase the game from an Authorized retailer. When purchasing EA Games please ensure that you are purchasing from an Authorized retailer or recognized Digital Distribution Service such as Origin. <--- I never purchased FIFA 14 so why would I repurchase FIFA 14 and for $75 thats more than it actually costs from the Origin client ... see thorough investigation section.
Once you have repurchased the game please contact our EA Customer Support via https://help.ea.com/ <-- Who wont help me anyway and redirect me to [email protected] .. update your templates.
Please be aware that EA takes chargebacks very seriously and further occurrences of this nature may ultimately result in permanent account closure of your account. <-- So do I, don't charge me for things I never purchased.
Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us. <-- BS
Yours sincerely,
(Repname withheld)
EA Customer Service
EA.com Customer Relations
