Re: battlefield 1 premium pass

@seanviv For Xbox users regional restrictions shouldn't be a factor, but it's possible. 

I think the best way forward is to reach out to Xbox support. They can investigate and discover if there are any issues/conflicts with your owned content. 

https://support.xbox.com/en-gb

@seanviv  Unfortunately I fear that we may need to bounce you back to them, from what I can see your game ownership isn't showing up properly on our end. 

I'd be interested if you can create a 2nd account on your Xbox and use that to play the Premium content via game sharing? Also, is your copy of the base BF1 game a disc or digital version?

@EA_David Yeah my game is the disc version, i think thats what xbox said, that the game wasn't showing up, that I didn't have the base game or something.  Apologies for uploading the photo here, couldn't upload otherwise.

This issue is usually caused by the Premium Pas not being downloaded and installed. The Premium Pass is a separate download that has to be downloaded and installed. Try searching for Battlefield 1 Premium Pass in the Xbox One Marketplace. A download button should be available. 

You could also try downloading the Premium Pass via the website.

@EA_Jason Hi, Ive attached a photo showing I own the pass, please look and advise me what to do. Thanks.

@EA_Jason

@EA_Jason Sorry about this, my internet is playing up, didn't mean to upload three times.

@seanviv No worries, it happens. Turn on your Xbox One and click on the "Install on Xbox One" button on that website.

@EA_Jason Yes I have done this, but am still missing the content

@seanviv Then you can try finding the Premium Pass on the Xbox Marketplace on your Xbox One and download it through there.

@EA_Jason Its not on the marketplace, I appreciate your help. I have a chinese xbox, and many games are not on the marketplace.