Forum Discussion

Re: Battlefield Companion app: cannot log in

I had not tried that yet, so I did today.  I did the following:

  1. Opened Chrome app
  2. Deleted "Browsing History",  "Cookies and site data", "Cached images and files", and "Site data" for "All time"
  3. Then, opened Battlefield app and tapped Login.  I received the same error message as before.
  4. I repeated Step 2.
  5. I then restarted my Android phone.
  6. I opened Battlefield app again and tapped Login. I received the same error message as before.

Any other suggestions?

6 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    Hey @schmidtbk09,

    Can you try uninstalling/reinstalling the Battlefield Companion App on your Phone, and logging in with your Credentials?

    Thanks 🙂 

  • schmidtbk09's avatar
    schmidtbk09
    7 years ago

    Sorry for the late reply.  I uninstalled and then installed the Battlefield Companion app today.  I received the exact same error as I originally posted.

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    @schmidtbk09

    If you're trying to access the Companion App, that is the only Site available for it.

    Are you still having issues logging in on your Mobile Device?

    I've tried this personally, and haven't had any issues so far, and I'm using Android. I've had the App for a while, since Battlefield 1 launched. 

  • schmidtbk09's avatar
    schmidtbk09
    7 years ago

    Yeah, I still have the same issue with logging in on my Android device.  I don't want to factory reset my device, which I think would be the next step. Perhaps I'll revisit it when I get new Android device.  Thanks for the help.