Re: Hardline PS4 (in game install too slow)

Dear Bastian, 

Yes, I have the latest system software plus I always use cabled connection (through LAN cable) instead of wireless. My game download was relatively fast, but this "install" (or download) is way way too slow. Can I speed it up in any way?

My PSID is "silverriot". And additionally, my friend - PSD "spetz0000" - yesterday he just downloaded the game and this morning (both US accounts) he could play it instantly, he did not have the installation that I now wait for.

Best,

There is unfortunately not much we can do if the general install is taking longer as usual. You can try to reset your console or to delete cancel and resume the install but that could mean that you need to install the game from the scratch. again. The general installation process should not take hours though.

To reset your console or to rebuild your console data base, you need to enter the PS4 safety mode. To restart or update the system as well as rebuilding the database could do the trick:

Starting the PS4 in Safe Mode

1. Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
2. Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
3. Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.

Safe Mode Options

The following options are available in Safe Mode:

1. Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.
2. Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
3. Rebuild Database - Scans the drive and creates a new database of all content.
   This operation may take a long time depending on the type and number of data items.

Cheers

Basti

Thanks for the answer, but one more question, I've downloaded the 40GB part plus the update, now I'm in the game (I could play the prologue), everything else is at 50% (when I posted this topic). How do I cancel the download, there isn't an option and it isn't visible in the playstation downloads. Is the game actually DOWNLOADING something in addition to 40GB game download via the game or what?

Resetting the console via the safemode should cancel and resume the installation process, have you tried it yet? 

I've entered safe mode and forced the 2.04 download of system software (which Sony never prompted me for in the Playstation main menu). I'll try this first before the database rebuild.

I've installed the sys update plus rebuilt the database (have no other games installed so it went fast), it is still awfully slow.

"The game is currently installing. Check out Battlelog while you wait or start playing the singleplayer episodes when they're ready!"

It is at 51% (remember it was 50 an hour ago when I posted this).

PLEASE HELP, what's the problem?

So it was making at least some kind of a progress (from 50-51%) but it takes still a really long to finish. I don't wan't to recommend to delete all the game data, this could fix the issue but you would have to run through the whole download and possibly still slow installation over again.

Have you already tried to create another PSN profile in order to try to install the game with a different profile?

Cheers

Basti

Here is my experience with PS4 from last night.

Midnight I launched it.  Started installing... very slowly.  3 hours pass and it's at 50%.  I go to sleep.  Wake up 7.5 hours after originally starting the install.  It was finished.  I estimated it took about 5 hours because how how I have the sleep settings on PS4.

I launched the game before work and it appeared fully installed.

I thought about it but did not check the network traffic for the PS4.  I assumed it was downloading stuff since it took so long.

25mbit down connection with a stock slow PS4 harddrive.  Preloaded from Sunday.

same thing happening to me. Started yesterday .. wen t bed at 27% and woke up this morning to found it at 35%

i am from the  netherlands 

I have figured out the problem. The solution is simple: Plug PS4 into ethernet connection (if available) and put the PS4 into rest mode. That will speed up the download process which was slickly labeled as "installation" by the developer. That obvious mislead shows that the slow "install" was anticipated and acknowledged by the developer with knowledge that the average PS4 user will play other games or use apps whilst waiting for an expected install which is normally quick after download. My PS4 has sped up significantly since I plugged it to the router and put it in rest mode. I see now after viewing information on the battlefield app that I was not waiting for installation, I was actually waiting for a slow download hidden in the background. The simple thing that should have been stated is what to actually do to speed up the download instead of misleading statements. Furthermore, I have noticed that the old posts are being showed on the first pages of this site which seems a little shady in light of the fact that EA is the developer of the game and offered a ridiculous solution to the problem that was apparently foreseeable because the download is being hidden with a stupid suggestion to check out a battle log that won't substitute for HOURS of waiting.

(Not to be very rude) I'm sure you're making a patch for problem on the (PS4). I did the steps of putting the safety mode. (And it is updated 2.04) (Rebuild Database) (And Restart PS4). The steps are NOT working for me. I got Battlefield Hardline on the release date. It has been 3 day's. That this situation hasn't been solved.

The advice Basti at EA is giving is completely incorrect.

The issue is that the game downloads 6gb of data allowing the game to load and the first episode of single player to be played.

A further 38gb of data is then downloaded. 

Restarting the PS4 in safe mode and rebuilding the database will do nothing to speed up the rate at which the data is downloading. I think the point has been missed by Basti. The game is downloading incredibly slowly. Not installing incredibly slowly.

IN CONCLUSION THE ADVICE BASTI AT EA HAS PROVIDED IS COMPLETELY INCORRECT

Click options on the Battlefield Hardline icon and select "information" this shows the amount data downloaded in the "download status section"

I have a 10mb connection. The Playstation Network test gives this speed. 1GB of data takes approx 15 minutes on my PC. 

The whole game should download in approximately 11 hours.

I am on day 3 of downloading, I am at 24gb/46gb of data!!!! For me this is going to be a  1 WEEK LONG DOWNLOAD! 

WRONG ADVICE

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@EA_Bastian wrote:

Resetting the console via the safemode should cancel and resume the installation process, have you tried it yet? 

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@lGimmeWhiskyPlsl wrote:

(Not to be very rude) I'm sure you're making a patch for problem on the (PS4). I did the steps of putting the safety mode. (And it is updated 2.04) (Rebuild Database) (And Restart PS4). The steps are NOT working for me. I got Battlefield Hardline on the release date. It has been 3 day's. That this situation hasn't been solved.

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That is because EA are providing completely incorrect advice.

This would never solve an issue with download speed. EA seem to be confusing download and installation speed.

Im currently at 62% at 26.5 hours with fibreoptic high speed internet. Going to try safe restart

Mine is also aus digital copy. Just deleted it and started again