Forum Discussion

Re: Heavy stuttering/freezing after July 8th Patch

Hi gkibarricade make sure all this below is done as well as ..

Uninstall the HD sound driver our nvidia card driver installs Reboot and repair game to be safe.

Run the game as Administrator:
Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and check the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
Do the same with BF4_x86.exe as well.

Run Origin as Administrator:
Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatibility tab and check the box next to RUN AS ADMIN.

Disable Origin in game:
In Origin - Application settings - Origin in Game - disable Origin in game

Origin Cloud Storage turn it off
Origin, settings, General

If it still crashes I can give you steps on how to check and fix windows errors :]

________________________________________________________________________________

I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I help you @ all? Reward me with a XP if I did. If I solved your question please hit Accept As Solution on my post so others know it worked.

24 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Thanks Zorlacc, I have tried:

    Uninstalled the Nvidia HD sound driver

    Setting everything to run as administor

    Turning Cloud storage off

    Running SFC scan

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Yet it is still Laging. I have even gone as far as disabling windows audio and it is improved but, eventually the lag returns.  

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    ok have you tried this yet...

    BF4 folder in my documents holds game configs and screen shots even if BF4 is installed on different drive. When you uninstall BF4 it does NOT remove this folder. So when you install the game again you can still have the same issues.

    1- Go to my Documents and remove BF4 folder place it on your Desktop or trash.
    2- Be warned you do have to set up your in game settings again.
    3-Repair BF4
    4- When done go test your game. 

    Also are you using any programs in game if so test one at a time...shut one off test BF4 etc 

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I tried:

    Removing the BF4 docs folder

    Repairing the Game (agian)

    Yet and I find it way worse now, I barely last 3 minuntes til I'm lagging for 3-5 seconds at a time every 10 seconds or so. I even tried to back to my old settings of 0 Network Smoothing and Borderless (per another forum suggestion) also I couldn't let GFE Optimize the settings so I just changed from AUTO to LOW. It barely made a difference. I'm going to try to just reinsert my old folder that I made a copy of. Also, if you should add to your tips that they will also have to reinstall the battlelog plugin

    Programs I run while playing BF4:

    IE 11

    Motioninjoy DS3 tool for PS3 controller

    tasklist


    Image Name                     PID Session Name        Session#    Mem Usage
    ========================= ======== ================ =========== ============
    System Idle Process              0 Services                   0         24 K
    System                           4 Services                   0     15,944 K
    smss.exe                       276 Services                   0        360 K
    csrss.exe                      444 Services                   0      1,796 K
    wininit.exe                    508 Services                   0        676 K
    csrss.exe                      532 Console                    1      6,452 K
    services.exe                   596 Services                   0      5,472 K
    winlogon.exe                   604 Console                    1      2,640 K
    lsass.exe                      632 Services                   0      6,272 K
    lsm.exe                        644 Services                   0      1,812 K
    svchost.exe                    736 Services                   0      4,900 K
    nvvsvc.exe                     808 Services                   0      3,552 K
    nvSCPAPISvr.exe                832 Services                   0      1,608 K
    svchost.exe                    876 Services                   0      5,220 K
    svchost.exe                    960 Services                   0      9,672 K
    svchost.exe                   1000 Services                   0    151,492 K
    svchost.exe                    300 Services                   0      7,208 K
    svchost.exe                    460 Services                   0     19,596 K
    svchost.exe                    456 Services                   0      3,476 K
    svchost.exe                   1156 Services                   0      9,752 K
    spoolsv.exe                   1284 Services                   0      3,020 K
    svchost.exe                   1320 Services                   0      9,132 K
    NvXDSync.exe                  1388 Console                    1     10,528 K
    nvvsvc.exe                    1396 Console                    1      2,780 K
    IPROSetMonitor.exe            1508 Services                   0        796 K
    NvNetworkService.exe          1584 Services                   0      5,188 K
    taskhost.exe                  1744 Console                    1     10,348 K
    dwm.exe                       1848 Console                    1     23,700 K
    explorer.exe                  2012 Console                    1     76,700 K
    svchost.exe                   1084 Services                   0        740 K
    svchost.exe                   2484 Services                   0      1,748 K
    RAVCpl64.exe                  2760 Console                    1      7,188 K
    NvBackend.exe                 2800 Console                    1     12,572 K
    ISUSPM.exe                    2820 Console                    1      2,928 K
    E_IATIFCA.EXE                 2864 Console                    1      5,156 K
    nvtray.exe                    1492 Console                    1     10,128 K
    SearchIndexer.exe             2004 Services                   0     21,328 K
    svchost.exe                   2088 Services                   0     15,192 K
    svchost.exe                   1412 Services                   0      2,288 K
    iexplore.exe                  1348 Console                    1     30,948 K
    Origin.exe                    3164 Console                    1     60,900 K
    DS3_Tool.exe                  3184 Console                    1     50,276 K
    OriginClientService.exe       4604 Console                    1      8,892 K
    iexplore.exe                  3576 Console                    1    119,376 K
    PnkBstrA.exe                  3192 Services                   0      5,856 K
    TrustedInstaller.exe          4420 Services                   0     14,392 K
    audiodg.exe                   5072 Services                   0     15,960 K
    taskmgr.exe                   4948 Console                    1     10,184 K
    iexplore.exe                  1196 Console                    1     72,848 K
    WmiPrvSE.exe                  4188 Services                   0      8,068 K
    cmd.exe                       1696 Console                    1      3,116 K
    conhost.exe                   1900 Console                    1      5,464 K
    tasklist.exe                   448 Console                    1      5,944 K

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Also running services:

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  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    EEk thats crazy, You are not even on a AMD card so its not mantel issues.

    You know what do this just to rule it out. if you get errors once they are fixed then repair game again then test BF4

    Test your windows for errors
    This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

    ...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]

    For win7 go to start left click in search type cmd and right click cmd pick run as admin

    For win 8.1 right click start bottom left of screen and pick command prompt admin

    1 - Open administrator command prompt and close web pages and programs like origin.

    2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

    3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

    4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

    5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

    6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

    If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything and it will also fix errors in the registry :]

    dism.exe /online /cleanup-image /restorehealth ------- ONLY works for windows 8 and 8.1

    7 - When its done reboot

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I ran SFC and no errors were found.

    Also I used Display Driver Uninstaller and removed all traces of Nvidia before performing a clean install of 340.43. Afterwards, I resized my desktop and set the refresh rate to 60htz (from 54htz). I started the game and, after a promising start, heavy lag started after 25 minutes or so.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Ok good windows is not the issue so it is now off the table :womanhappy:

    Lets work on the video card settings next to either fix or rule it out ...

    Nvidia control panel go to Adjust image settings w/ preview check off last one use my preference and set it to Performance if not already.

    Next go to manage 3D settings program settings tab add BF4 if not already added.

    make sure all this is done #2 specify the settings for this program...going to give you my settings to see if it helps lol as I am a FPS freak lol..

    Ambient occlusion - not supported

    Anisotropic filtering - Off

    Antialiasing -FXAA - not supported

    Antialiasing   - Gamma Correction- ON

    Antialiasing- Mode -  OFF

    Antialiasing - Setting -none

    Antialiasing -Transparency - OFF

    CUDA-GPU -ALL

    Maximum Pre-rendered frams - use global settings {3D app..}

    Multi Display / Mixed GPU acceleration - set what you have as I game on 3 monitors mine is multiple display

    Power management mode - Prefer maximum performance

    Shader Cache - ON

    Texture filtering area next 4 down first- ON, second - global allow, 3rd - high performance,  4th  - ON

    Threaded Optimization - Auto

    Triple Buffering- OFF

    Vertical sync - OFF

    Under Display change resolution in NCP make sure its set to 60 Hz

    Test BF4 again after doing settings see if this helps at all. What do you use to show FPS in game? 

    Sadly Lag can come from many areas :/ we are just trying to rule it out from the video card and get you good FPS in game. Is your Internet plunged in to a switch/hub  then your computer or is it from provider box straight into your computer? Try from your net providers web page to run a ping test/ speed test as we did have issues at one time in this house it turned out to be a bad cable box from our net provider. 

    Also try repair game again as it can take a few tries to fix issues.

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    On PC with AMD I found that the latest installers drop RAPTR or something like that. It is a recording game overlay much like what Origin does. It creates significant lag on the game. I removed that and the game was back to "normal". I do persive a degradation in FPS compared to what it was before but it is working better. This issue was introduced with the latest patch.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Even Fraps makes issues in BF4 now so I made a cfg to see FPS lol. 

    To see FPS in game with out fraps etc:
    1- open note pad
    2-put this in the note pad..... perfoverlay.drawfps 1
    3-when you make the user.cfg in notepad,change the file type from text to all. And name it user.cfg
    4-Put in .....:\Program Files(x86)\Origin Games\Battlefield 4
    5-Also close Origin to put cfg in just to be safe :}
    6-You will see your FPS in top right of screen when you start BF4

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I set the Nvidia settings as you said but, one game crashed and the other had the usual lag.

    I usually use the console (~) and type Perfoverlay.drawfps 1 and/or Perfoverlay.drawgraph 1 to study what is going on. When I first enter a map I clock in at 80fps. During normal gameplay 50-70fps with some dips into 40s. When the lag starts the FPS counter is unreliable as it will never say 0 because it is unable to update itself while totally frozen. Freezes can be from .5-4 seconds.

    Another thing I'll add that didn't happen before the July 8th patch is that if I die while frozen, when I unfreeze, I can still control my character while vewiing the killcard until eventually the death animation starts. Also sound loops have disappeared. Sounds good but I'll trade a sound loop for a freeze any day.

    I'm going to try to "repair" the game and reinstall immediately but, I'm doubful.

    I suspect the problem lies in a registry error. SFC and other utilities only find "errors" but, not values that could just be different if altered with regedit. I would love to compare registry values of a working machine similar to mine (Win 7, Two hard drives, OS on one, Users and Program Files on the other, Nvidia Gen 5 or 6, maybe even a Motioninjoy user) but, I don't know how.

    I saw your post about a complete tear down and rebuild (BF4, Origin, Punkbuster). That could solve it but, it may not change the registry if that were the real error. It would be real sad to waste all that time only to hit another dead end.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Hi gkibarricade what makes you think its a error in the registry? The fact your BF4 issues got worse after repair game kind of makes me agree with you on this tho we need to rule it out :/  If it is some type of registry issue the error will show in event viewer :] Dont try to fix the game until we rule out windows registry something is not correct  we need to nail it down / find it fix it then deal with the game part.   

    To find event viewer ... Control Panel / Administrative Tools click on event viewer then go to event viewer local at the top, this will show you your windows errors. Then right click the error and pick view all ....

    From that google event id and source with o/s.

     http://www.eventid.net/display-eventid-1-source-Google%20Update-eventno-11179-phase-1.htm

    You could try to roll back windows as will if you have it set up on your computer or repair win 7 

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    In a way your computer is acting like mine did when I had issues in windows but did not know it then as my PC only acted up in BF4 :/  

    You can also try this first I never used it as I just got mad and did formats lol.

    CHKDSK utility will try and recover or fix any data or installation errors. This can take a few hrs. SSD vs HD

    http://help.ea.com/en/article/how-do-i-run-chkdsk/

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Event Viewer pointed to possible causes:

    Currupted User Account - I couldn't Create a new user account and pass everything over because I don't have enough space for double the space of my User file. I may still try to install BF4 only on the new user to see if that is it. This is very suspicous because I have had User Account problems in the past.

    Ran Directx setup from Battlefield 4/_Installer/directx/redist

    IE11 hang - This is no big deal because it is usually a poor webpage that causes hangs. If anything I will play without IE to see a difference.

    Network Hiccups - I have ChoiceCable internet and usually they are pretty stable but the internet will drop out about 5 times a year. Just last month, I changed my box. Looking to go back to a non-wireless router to eliminate parasitic connection and test that.

    Recently installed printer - I uninstalled my non-existant EPSON printer

    Volume Shadow Copy Service (VSS) - I don't know whether this is benign or not. More study

    Google Talk plugin - It does not want to update/uninstall so I hit it with http://support.microsoft.com/mats/Program_Install_and_Uninstall and the Fixit was able to find it and fix it.

    Group Policy editor - Enabled "Allow local activation security check exemptions

    Here are my Event Viewer Errors:
    Event ID Source
    10 WMI
    513 CAPI2
    1000 Application Error
    1002 Application Hang
    2505 Server
    4321 NetBT
    7030 Service Control Manager
    8193 VSS
    11714 MsiInstaller
    36888 Schannel

    I'm going to continue to monitor this and do my homework but, if you see anything that you recognize, please post.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    I use google chrome 32bit never had issues with it

    Check out this set of pages not sure they will fully help but maybe..

    http://www.sevenforums.com/general-discussion/182280-wmi-event-id-10-root-cimv2.html

    http://social.technet.microsoft.com/Forums/windows/en-US/14abbc90-cab5-4fc6-953a-96c1929f9a7b/eventid-513-capi2-error?forum=itprovistasp

    http://technet.microsoft.com/en-us/library/cc756339(v=ws.10).aspx

    http://www.sevenforums.com/backup-restore/151725-vss-error-event.html

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I found something very promising:

    While troubleshooting Event id 513 CAPI2, I found a spat of VSS  FileMaps located at c:\windows\winsxs\Filemaps that were causing the error. Upon closer inspection the files could be grouped into dates modified: 7/8/2014, 6/8/2014, 1/11/2014 and 10/24/2013. 28 files only in these 4 dates. The files themselves seem to be sort of random: framwork v3.0 and v3.5, Windows Journal, DVD Maker, IE, Microsoft Games etc. I wouldn't be suprised if these dates lined up to BF4 updates. I quarenteened the files and am hoping for the best.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Fingers crossed its kind of like hunting for a needle in hay :/ On my PC it took a few days to fix it all. Even after I got it all fixed I still had to do a fully clean install of BF4 to get it all stable. I am hoping you dont need to go this far but if you do I have steps for it.

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I addressed every error that occurs while on the game. Including:

    513 CAPI2

    8193 VSS

    36888 Schannel

    Yet the game still lags.

    I also read a post about cpu throttling if the temps are too high. This made a lot of sense to me considering the heat and the fact that when the game starts everything is OK. I installed RealTemp and my CPU idles at 45 C and goes to 85 C max in battlefield. While these temps are high, everything I read says it has to hit the 90s or higher for Intel i5 for throttling to happen. Regardless, I'm going to clean the PC to improve the temps; maybe even redo the thermal paste on the CPU.

    Still suspicious is the modem that allows wireless. I'm going to trade down with my ISP to an older one without wireless.

    I am moving to a complete teardown following Zorlacc's post about it. If all this fails I will be truly lost. I'm working on recording my gameplay so we can all see what I'm talking about. Truly, gamebreaking freezing.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Ya my post on it is for when everything has failed. :/ Its not hard just mega steps to be sure its clean before BF4 is installed again. But if its a program or something on the PC making the issue my steps will not work to fix it. But  you are doing all things correct could always open the case and have a fan near it to see if it is a temp  issue.

    http://answers.ea.com/t5/Battlefield-4/PC-This-is-how-to-fix-BF4-after-everything-else-failed-to-fully/m-p/2993466#U2993466

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Rebuilding Origin, BF4, Punkbuster from scratch did not work. I regret not trying the game on Vanilla first, rather than install all the DLCs, to see if that is a possible source. This is very sad. I should also note that the title is misleading because I am not experiencing lag rather freezing or stuttering. When I look at videos on people with lag, they frequently complain about getting hit behind cover or the game registering after the fact. Also there is rubberbanding which is more like being snapped back into a previous place or being stuck. I only fouind one video like my problem but, not as severe as me. https://www.youtube.com/watch?v=Mgk1lA60lOI

    Still on the ledger:

    Getting a no-wireless modem

    Accepting that, through upgrades, EA has pushed my system to obselete and a weak link is at fault: motherboard, chipset, onboard sound, HDs, RAM,

    Looking at the registry value by value

    Another idea saw was to adjust the virtual memory and its settings. I need to learn more about this.

    Another rumor that I saw on the boards was that the patch was targeted against hackers and that I'm being hit because I'm on some list.

    Please EA, Help me!!

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    I wish you had win 8.1 way more easy to fix registry issues :/ But your on win 7 so we deal with what we have. 

     Whats this about...... Another rumor that I saw on the boards was that the patch was targeted against hackers and that I'm being hit because I'm on some list..... If you got reported or did hack you would just be banned they are not going to give you lag just a silly thing someone is saying by the sounds of it. 

    Adjust the virtual memory and its settings not sure it will help but not hard to undo if its no help. How much ram do you have in your PC?

    http://windows.microsoft.com/en-ca/windows/change-virtual-memory-size#1TC=windows-7

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    MAJOR BREAKTHROUGH!!!

    This helped in my case:


    1) Disabling my Xtreme Tuner (or any GPU modifier). I did this by using the program to restore factory defaults and then stopping it from running in the seetings.
    2) Adding 2GB of page file memory to my D: drive for a total of 6GB.
    3) Not using Motioninjoy. I am still using MIJ because I will not play with the keyboard but, I only was able to get it stable after that one time I was testing without it. I also set MIJ to local mode to see if i could play with it and so far so good.

    4) It could be all a coincidence and EA could've updated the servers.

    I'll post it as solved after a couple of days without issues.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    Nice good jod :womanhappy:

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Also I forgot. I changed the power profile of the pc to "High Performance"

    With all the changes I made I don't know which one was the clincher. Unfortunately, I'm too scared to start reversing to see which one it was.

  • SolitaryEclectic's avatar
    SolitaryEclectic
    Legend
    11 years ago

    If its fixed dont worry on it as it was all good steps you did. Just let it go lol be safe not sorry :womanlol:

    ________________________________________________________________________________

    I do NOT work for EA , I am just a gamer who will try to help another gamer on PC fix BF4 & BF3 issues. Did I try and help you @ all? Reward me with a XP. If I solved your question please hit Accept As Solution on my post so others know it worked.