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EA_Archi's avatar
EA_Archi
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Re: How do you start this game now? "You need to start and log in to Origin" Error

Thank you @kadney for reporting back.

And good to know, you are able to play at least with Chrome. Don`t know the exact reason behind this Firefox issue, causes can be very different depending on each individual system layout. You can try to use the Firefox with the Battlelog after the Clean Boot if you like. It could give us an idea if something else in your system is interfering with that particular browser. 

Cheers,

Archi

8 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_Archi

    Just tried the clean boot method, sadly without success.

    Disabled all services that are not from windows, beside Avira Antivir, but the problem remained.

    Then I tried it with Origin Client Service and Origin Web Helper Service activated while everything else was disabled, same result.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @kadney 

    Hmm. Weird. Can you try the other Firefox versions? I have not seen reports on the same issue from other players. Can you gather a DxDiag for us? 

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_Archi What Firefox version do you have in mind? A x86 one or an older version?

    See attachment for dxdiag file.

    Edit: Removed dxdiag file since the issue got resolved.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @kadney Thank you for the diag file. I will forward your post to our experts. As for the Firefox version, I meant the older one.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_Archi Tried 50.1 x86 and 46.0 x64 , no difference.

    The only thing I notice that it won't open the battlelog browser tab when I click on "play" in Origin, much likely because it isn't set as standard browser.

    When I go to the battlelog page manually, it's the same as with the 50.1 x64 version.

    Edit:

    Just tried Firefox 50.1 x64 in safe mode and it worked. Guess there is some browser addon or i don't know what that's interfering with Battlelog.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Thank you @kadney for testing this for us. Hope you are able to play the game now. 

    Let me know if there is anything else we can do for you.

    Cheers, 

    Archi

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @EA_Archi It appears that the problem is somehow tied to the Firefox addon "No Script".

    If I deactivate it entirely, battlelog works. (I can join servers, server ping is shown, recommended server is shown on the default battlelog page)

    But I am not sure what exactly causes it not to work. Does anyone on your team use this plugin?

    Edit: I was able to locate and resolve the problem.

    For anyone that might search for this later on:

    The error is caused by the Firefox Addon "NoScript". In order to get Battlelog working again, you have to:

    1. Go to the NoScript settings -> "Advanced" tab -> "ABE"

    2. Uncheck "ABE (Application Boundaries Enforcer) enable"

    3. Restart Firefox.

    Found the solution in this old Battlelog Thread:

    [How to] BF4 works without Plug-in!

    Thank you @EA_Archi for trying to help me. Maybe the problem and solution should be added to a troubleshooting guide somewhere.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Thank you very much @kadney for this thorough workaround! I am sure other users will find in very useful. 

    Cheers,

    Archi

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