Re: I bought Premium Pass instead of Premium Pass and Deluxe Upgrade Bundle

k0_paing
9 years ago
@EA_David I'm having a same issue right now. I heard about the offer and just purchased the premium pass today to get the deluxe upgrade also. I didn't know that there is a separate link for the bundle. I've contacted EA help for the resolution but EA advisor didn't response yet. I opened the chat session and am waiting since afternoon. Can you advise any other options?

My case ID is #29047121 (https://help.ea.com/en/my-cases/?id=5004400000iT9SXAA0)

Thank you.
EA_David
Community Admin
9 years ago
@k0_paing Hi,. you'd need to talk with support. If a direct contact/chat wasn't connecting after some time it's possible that there's a local blocker preventing things from going through.

Perhaps swapping to a different browser or device will help you to get through?
TheRealZubbie
9 years ago
Yesterday I bought the premium pass in Walmart. I thought I was able to receive the bundle also with that purchase.

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