Re: I keep getting kicked by punk buster on Battlefield 4

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@EA_Blueberry wrote:

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@KnockKnockSON wrote:

I just keep getting kicked... All of the punk buster services have the modification in my windows firewall and I downloaded some punk buster manager and added Battlefield 4 as a game in it and I'm still getting kicked...

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@KnockKnockSON 

The PunkBuster manager program you downloaded, is that PunkBuster or some other third party program? 

Have you tried right-clicking on the game and selecting Repair after reinstalling PunkBuster from their official site? 

There is a possibility you've been banned by PunkBuster and need to contact Even Balance for an investigation.

Click here to contact Even Balance

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If he checks his GUID on the GUID checker on the lefthand side of the home page here..

https://www.pbbans.com/index.php

The results return a global punkbuster ban on it.

The Evenbalance support like you posted above is the only way he'd have a chance in getting it lifted.

Most definitely was not third party... I have repaired Battlefield 4 multiple times and there should be no reason for me to be banned... The website (https://www.pbbans.com/index.php) is useless because every time I try and search for my alias in the ban index and complete the CAPTCHA it insists upon telling me it's invalid. So... I'm at a turning point of * EA of its recent * or * implementations of third party anti-cheat more specifically only punk buster as it's the only one I've ever had trouble with...

Here's a CAPTCHA: 
https://gyazo.com/022ccd6769550e787788ed03adc77de3 

And here's it being wrong: 
https://gyazo.com/a564b2020537119d0780a5512d0b651a 

Hey @KnockKnockSON  I removed your new topic. No point having several topics about the same issue, 

For issues with the website, have you tried clearing cookies cache? (it's not our website if it's not working you would need to poke website owner.)

For the kick message can you try joining a server using battlelog and take a screenshot to see what the error is when you are kicked from the servers. 

/Atic 

wtf is "battlelog" there's already a screenshot of what it shows when I'm kicked. The other dude asked the same thing and I delivered.

Just cleared my browsing data... Now I'm signed out of most websites and the captcha still doesn't work... Is there any active hands on help I can get instead of these cat and mouse questions like "screenshot of the error message" because I've already provided and tried everything... The only thing that hasn't gotten any investigation is how I already answered the question: "is Battelfield 4 and punkbuster on the same drive?" and that would be "no" I have a separate drive for games. @EA_Atic have I tried nearly everything, yes. No traditional Youtube video has helped me and this isn't a traditional problem.

Maybe try searching my username for me in the ban list: "KnockKnockSON" any variation of that is my username across the board so feel free to go nuts. @EA_Atic

Look at screenshots I've already provided btw I suspect the other community manager was completely oblivious to them. @EA_Atic

Also I still haven't received any information from even balance.

@EA_Atic  I googled "battlelog" and I assume I found the right thing and it appears I've been permanently banned. I call *. This ban is almost undoubtedly invalid considering my account age I hope you don't assume I'm a cheater. I had no idea this happened.
https://gyazo.com/6b1c44d299a4ebc0addbcdf4e5d95c9f 

@KnockKnockSON 

Looks like you were banned by PunkBuster based off that last screenshot (earlier one you posted said you were kicked). You'll need to raise this up to Even Balance if you feel it was done in error.

Here is how to contact Even Balance

Yeah I had never cheated before and I also have already submitted to even balance and was still un-accounted for. No emails no nothin'. I had never received a message saying I was banned either... and it only says I'm kicked except when going through battlelog.

how do I "raise this up to even balance"? What does that mean? I've already submitted a report, like way back when I made this forum post.

@KnockKnockSON 

False positives are very possible and Even Balance will have to look into this for you as PunkBuster is their anti-cheat system. Keep an eye on your email ticket for a response from their team on what the conclusion of their findings were. I'm sorry to hear about your situation and please keep us updated here.

How does it work? Do I have to not close the tab for the ticket? Do I have to take note of the ticket number and password? And if so how would I "login" to my ticket and find it again? I legit sent them a ticket over 2 months ago and still no emails. I have sent another yesterday and I suppose only time will tell.

When you add a note within the support ticket system (or have initially started the support ticket), you may need to use the use the page back arrow in your browser to see the message as it was posted. You may also then need to refresh your browser window to see the updates. However, all of your effort will be in vain. Either your account was compromised (spoofed GUID/stolen account: then used by the thief to cheat) or there is a false positive trigger within punkbuster...or you cheat and got caught. For the prior two instances: it is up to EA to determine if you account was compromised (file a support ticket with them), or continue to communicate with evenbalance to attempt to have your ban lifted. However, you will get no where with evenbalance as it would seem they no longer have the capabilities to police their own software (or just don't care). You will receive copy and paste, bot like generated responses for a couple of months, then they will eventually lock your support ticket...regardless of the amount of or manner in which you dispute the ban (give them information about your computer, etc). 

They will not admit that their software has acted to erroneously ban your GUID. This has happened before with them, several times. You have no recourse with them and very little to no recourse with EA. You have no due process with either of them in either case, even though you have a constitutional right to due process (if you are a United States citizen). The cost to litigate against both EA and evenbalance (EA's contracted agent) to achieve due process under law, would cost thousands of dollars.

They will also tell you to purchase a new account and thereby repurchase the game if you would like to play again. However, they will not tell you what caused your account to be banned in the first place, leaving you vulnerable to another possible theft of your repurchased game (your money) via ban by their software. Many have asked: "if I buy a new game, will that account be mysteriously banned again?"...No one has that answer. What I have just mentioned is Albert Einstein's definition of insanity; hopelessly repeating something over and over again and expecting a different result.

So good luck to you and keep us posted!

Thanks for the legitimate response and very bitter truth I suppose I'm facing. I WILL NOT buy the game again because mega corporations need to funning step up their game and get their shizzle together. It's about quality not quantity now. They have the funding to invest in better customer support without a doubt. This theme is shared among many other companies too, not just in the gaming market. 

I'm still banned
I'm still active
I did not cheat
It's been two frickin' years
I'm still pissed
Frick EA

EDIT: my swears were censored

I Have been in the exact same boat you have been for the last year and a half. done all the exact same tests. Have tried mates logging into their accounts on my computer and launching games getting straight in and being able to play. then trying my account again and being instantly kicked. Have tried this on other computers as well. Defiantly not the computer, defiantly not the programs. defiantly not punkbuster or battlefield itself. got the same you have been banned message. Raised a ticket, got a response after a month with sending them more information. replied again with what was asked and nothing further has come of it.

I love battlefield 4. more then 5, more than 1. The only one i really feel i enjoy playing the most and i cant do anything because of the same issue. Unless i buy a new account and start all over again.

I know this response is not really of any help. But i just wanted reach out there. you are not alone on this!!

Good Luck

I appreciate you stopping by and certainly your username doesn't help you none.

I'd like to think that this could be a ploy to increase sales for their old as ❤️❤️❤️❤️ games. False bans and such, Punkbuster could even be in on it. I wouldn't doubt it, these bigger companies alike to Ubisoft are probably just as fricked up as one another. This disappoints me. Games are an art form, and gaming is a hobby or pass time. Where the frick did all the people with passion a d hearts go? Like the original Bungie team that worked on Halo. Sickening how ruthless businessmen ruin everything is consumers enjoy.

Frickin' shoot me.