Forum Discussion

Re: Low ping in server browser, high ping in game and EA connection timed out

hmm i dont think I can port forward with a dynamic ip, or can I ? I already have done hard reset though many times now. No I'm not, im playing on a LTE connection so its wireless but I am the only one connected to the modem, no other devices.

14 Replies

  • Hey @AzeiR0u,

    Is it possible for you to try a wired connection to your Router, rather than wirelessly?

    Let us know.

    Thanks 🙂 

  • Flakstar's avatar
    Flakstar
    Seasoned Veteran
    7 years ago

    Opening/forwarding ports wont troubleshoot latency or time out issues, since the network connection is established (latency variation,high ping, packet loss) or the remote system (unable to connect to EA´s server, server timeout, unable to login etc)  arent responding to the clients requests. Only EA and their server hosters can fix this problems.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Hey @Flakstar, Opening/forwarding ports can increase the stability of network and game to the servers make it less likely to disconnect.

    Timeout error is when the server doesn't get enough data from the player to keep the player in the server.

    While we did have a network issue last night, it has since been fixed.

    If you tried our troubleshooting guide I recommend if you have a 4g device/phone or another ISP you can use and try to play and see if that works, if the does work then there is an issue on the ISP.

    /Atic 

  • Anonymous's avatar
    Anonymous
    7 years ago

    I agree with @Flakstar EA automatically port forwards itself through the main port, I've tried port forwarding myself and it didn't make any difference to this issue.

    I can connect to 24 player servers in OC but not 32 or 64 player servers. I can connect to 64 player servers in Hong Kong which I have a 200 ping to. The UO trace is of no use because it's testing your connection to US servers, no help to anyone outside of the United States.

    Hope they fix the EA servers soon cause I'm getting pretty annoyed with the help.ea support staff telling me its my ISPs fault when I've tried 3 different internet connections in different locations and it still happens every time.

  • AzeiR0u's avatar
    AzeiR0u
    7 years ago
    I am connected to my router using ethernet cable. However my internet plan isn't wired, it is LTE so it is wireless.
  • Flakstar's avatar
    Flakstar
    Seasoned Veteran
    7 years ago

    The issues arent clientsided on the customers machine or ISPs. As soon as the traffic hits the BGP routers of your server hosters the problems are beginning. Opening/forwarding ports wont help to fix high load on BGP routers to * of CenturyLink/AWS/Teila. The screenshots doesnt contain my IP address.

    * equals the short handle of autonomous system which the curse fitler dosent like.

  • Matty101yttam's avatar
    Matty101yttam
    Seasoned Hotshot
    7 years ago

    yeah same...my routes are fine, all hops to the server are under 60ms except for the second which the ping is hidden by isp

  • FreMo1974's avatar
    FreMo1974
    7 years ago

    I hate playing against high ping (more than 200) players from other regions because I often loose the duals

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @AzeiR0u wrote:
    hmm i dont think I can port forward with a dynamic ip, or can I ? I already have done hard reset though many times now. No I'm not, im playing on a LTE connection so its wireless but I am the only one connected to the modem, no other devices.

    Yes in general you can, the IP status has noting to do with port forwarding.

    I however don't know if your LTE modem gives you that option.

    @Flakstar

    What's your actual problem?

    Your trace-rout is to "login.ea.com", not to a game server.

  • Flakstar's avatar
    Flakstar
    Seasoned Veteran
    7 years ago

    I´m aware of the fact that first trace is to login.ea.com, the second trace is the IP, which i3d recommends to trace for probs with their gameservers. It just a visualize the problem within the EA (or better EAs server hoster) network.

    Problems with Battlefield since the past months are inaccessible and/or bad performing EA network services like Origin login down (trace to login.ea.com), ingame server browser with wrong player numbers, missing ingame account+stats, getting kicked back to the server browser after map loading etc, gameserver ticks are fluctuating, fluctuating ping to dutch and irish servers, caused by odd routing of CenturyLink/Telia.

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Flakstar

    Sorry, but what is the connection with the very specific problem the OP has. If you see that as a general problem you should open your own thread.

    The latency to "login.ea.com" is not great, but also not really bad. There wont be any login problems if it doesn't get considerably worse.

    The login problem from a few days ago was most probably server side, and not a general latency problem.

    Furthermore, comparing the latency to a i3d game server with that of a login server is like comparing apples and oranges.
    If you ping a BF1 game server you should get much better results. (I definitely get much better results.)

  • Flakstar's avatar
    Flakstar
    Seasoned Veteran
    7 years ago

    @holger1405

    High latencies can cause TTL timeouts and unreachable services, would be awesome and logically if EA would host the login servers for the EU within the EU. Basics.

    Where did i compare the latencies between the i3d server and login server? These 2 examples IPs were picked to visualize the problem players are coming across when using EA services since a few month and that the problem seems to be backend server/network topology related. Read my post, sry if it´s hard to read, but english is only 2nd language.

    Why the i3d server? -> easy afaik https://www.pcgamesn.com/battlefield-1/rent-battlefield-1-server 

    https://forums.battlefield.com/en-us/profile/comments/stewiei3d

    Atleast here in the EU, i3d are hosting the game servers for EA.

  • Flakstar's avatar
    Flakstar
    Seasoned Veteran
    7 years ago

    Awesome where is my post? 2nd post vanished this week.

    Well make it short this time

    high latencies == high roundstrip time == higher chance for connection time out (thread title) reason for tracing login.ea.com

    i3d  are hosting the game servers in EU -> https://forums.battlefield.com/en-us/discussion/comment/1256205/#Comment_1256205 

    https://forums.battlefield.com/en-us/profile/stewiei3d 

    https://www.pcgamesn.com/battlefield-1/rent-battlefield-1-server reason for tracing i3d ip.

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Flakstar

    No worry's, English is only a second language to me too, (My first language is in my Sig 😉 )  and I did read your post.

    But I still can't see how a tracerout to "login.ea.com" is relevant to OP problem who is incapable of joining a game server. (I did however not saw is original tracerout)

    You're right of course, high latency's can cause TTL timeouts, but the latency's you have to "login.ea.com" are, as said, not great but also not so bad that TTL timeouts are a giving.

    And your Ping of the i3d servers is flawless. My own ping of the Irish BF1 server (if the ip is still right) had as the worst latency 45ms.