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7 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thanks for the suggestions. I restarted my computer and router and the game worked for approximately 30 minutes before resuming with the massive ping spikes. I switched to a personal hotspot from my phone and it seemed to alleviate the issue. I then followed the tips on the EA Help page and ran a UO Trace of my network. As for the results, I only received a %loss of 0 or 100%, and the pings best/worst ranged from 20best/50worst to 20best/200worst. They seem pretty normal to me. I also ran a speed test resulting in a normal 15 down 2 up at a local server. I am not sure where else to take it.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @waifurekker Can you post the full UO Trace so that we can take a look at it in case something pops out?

  • I've got the same issue.  The server pings are very high, 146ms ping is what's usually displayed.  I've reset the router, PC etc and it's still very high.  If I ping several different websites, all come back at around 22 to 25 ms.  Could someone from EA/DICE please look into this as it's been like this for a few days now...

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    Hey @Xx-Mythril-xX,

    I would recommend trying some of these steps:

    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    Also, I would advise doing a UOTrace, and getting in contact with EA Support via Live Chat so they can take a look at it, and let you know if there's any issues.

    The steps for the UOTrace are in the link above, and the link for EA Support is here:

    https://help.ea.com/en/contact-us/

    Hope this helps.

    Thanks 🙂 

  • Xx-Mythril-xX's avatar
    Xx-Mythril-xX
    7 years ago

    I'm currently onto EA Live Chat.  All of the above has been completed including the Trace.  There's definitely an issue.  Soon as I hit the EA servers, the ping goes up to 90+.  I'll update with any new information.

  • MyNameIsKopo's avatar
    MyNameIsKopo
    Seasoned Newcomer
    7 years ago

    I have the same issue 

    I from chile, and always play in one favorite server (normal ping 120ms) now i get + 100ms more

    since last friday

    i test with 159.153.68.252

    Unknown Host * 5.53.5.62 7 130ms
    * Unknown Host * 94.142.125.165 8 132ms
    * Unknown Host * 0.0.0.0 9 0ms
    * Unknown Host * 0.0.0.0 10 0ms
    * Unknown Host * 4.28.172.102 11 206ms (level 3)

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