Re: Missing "Visuals" option for weapon skins under Customize Soldier (PS4)

Hey thanks for getting back to me.

So I tried all the suggestions you provided but they were all to no avail. Any other ideas? Are you able to take a look at my save file and troubleshoot it for yourself? 

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@meowmixplox 

Can you try deleting the local and cloud save files and attempt to download the game digitally? 

Your progress is saved to our servers so deleting the cloud save files won't erase your soldier's rank and progress. 

I already have the game downloaded digitally. 

I was extremely hesitant to delete my local/cloud save files because losing all my progress on my max ranked character would be devastating.

If I do end up doing this will I retain all my unlocks/easter egg unlocks/medals puzzle pieces/scrap etc?

Also what about my 100% on the single player? will that be lost?

I will wait for your reply guaranteeing that I won't lose anything if I go down this route.

Hey, @EA_Atic I finally went ahead and took the plunge deleting my save file on the system/cloud and also the game and then reinstalling the game. After starting up the game again I was forced to play the opening cinematic where you die over and over in different scenarios and after I finished that I was told that the multiplayer of the game was still downloading and I was unable to connect to EA servers at the time. I decided to leave it and then later I closed the application after it was finished and my console gave me a notification. Fast forward a few days later and I finally rebooted the game, after hitting X on the title screen I was told I needed to update the game again but this time it was inside the game rather than a patch or something from Sony and once I was back in to the main game screen I still get the same glitch I showed you guys only this time all my story mode progress is gone aside from the opening cinematic that I had to replay. At this point, I'm at a complete loss on what to do if 2 community manager solutions don't work. Is there any way I can send you guys my save file or you can look it up and start to tinker with things to figure out what the hell is going on???? This is beyond frustrating. Still can't play the games multiplayer aside from joining a random * quick match which is not acceptable.

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@meowmixplox 

Are you installing the game on an external hard drive?

Do you have the latest PlayStation software update? 

@EA_Blueberry  I originally had it installed to my external hard drive but then deleted it and reinstalled it on my internal as @EA_Atic suggested. I always have the latest PS update installed since I have automatic install feature activated. None of your suggestions are working and this is the only game which I have ever had an issue with on my PlayStation. I have well over 100 games installed between my internal 1TB hard drive and 4TB external drive if that information is of any relevance to you.

@meowmixplox 

Does it do the same thing if you load up the game on a different PSN ID?

@EA_Blueberry So I created a second account to test this question you asked and I can confirm that this problem DOES NOT happen with a second PSN ID. It seems that only the account associated with my profile is bugged to hell. Everything loads smoothly with a different account and there are no hiccups navigating at all within any of the menus.

@meowmixplox 

Please reach our Live-Support team so they can pull up your account to take a closer look into this for you. Thanks for getting back to us and our apologies for it impacting your main profile.

Click here to contact an EA Advisor