Re: "Random" BF4 Multiplayer Crashes Mid-Gameplay

Just crashed again but event viewer reports a different faulting module path:

Faulting application name: bf4.exe, version: 1.7.2.45672, time stamp: 0x5654c99c
Faulting module name: nvwgf2umx.dll, version: 10.18.13.6510, time stamp: 0x57209d4e
Exception code: 0xc0000005
Fault offset: 0x0000000000925724
Faulting process id: 0x43e0
Faulting application start time: 0x01d1a99cc5a0a2b2
Faulting application path: P:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 567fcffa-49f1-467e-8c43-d9c213763d0c
Faulting package full name:
Faulting package-relative application ID:

So now I'm having a driver issue?

@Grimm_XII When you updated your new video card driver did you first uninstall the old video card driver and reboot the PC? I am banking you did as you know what event viewer is lol :]

No worries we will get this fixed for you due to the error now points to video card driver says we are on correct path with it. We just need to be sure the registry is cleaned up of old driver first then do a clean boot to be sure a app on the PC is not conflicting with the driver.  It can be a pain to pin point it all so hang in we will do this one step at a time until it is fixed.

Use CC cleaner to clean the registry of your PC then reboot the PC and check the registry again with CC cleaner keep doing this until it finds nothing.

Also, try disabling some of the apps etc that you may have starting up with Windows. If your tray is full of apps, they may be conflicting with the driver.

Try a clean boot : run a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

This should ensure that no programs are interfering in the background.

Below are programs known to make issues in BF4

Disable Mantle if you have it and try Direct X, Turn OFF Anti-Aliasing Deferred in video card settings in game. If you have page file turned off then turn it back on as this can make errors even with 32gigs ram.

Others have said if they uninstall MSI Afterburner issues / crashing is stopped. So if you have this installed remove program and test BF4. Also look at other programs as Asus Game First Service...ROG Game First , Razer synapse, Razer Cortex, Qualcomm Killer Service , Fraps, EVGA Precision, Geforce experience, be sure to turn off the streaming function that is enabled by default ,Raptr, RivaTuner , ASRock eXtreme Tuner, Steam, Skype, aero ,Overwolf extra program in teamspeak  are known to make issues as well. And I am sure more programs not in my list yet turn one off at a time and test BF4.

Uninstall the HD Audio Driver from the video card driver install add/remove programs. This silly thing makes issues in BF4 for some.

Reboot then repair BF4 to be safe then test BF4 

I did first uninstall the old driver and reboot the pc, but there was a checkbox option to remove something else along with it related to the driver and I didn't uncheck that, though ccleaner didn't seem to find any problem with that. I do think this now points to a driver issue since it's a dll file as the faulting module path, so it's probably something to do with how I did the last steps.

Uninstalled Afterburner, did a clean boot only leaving the origin client service and punkbuster going, and restarted after finding nothing wrong in the registry (twice), played for a few minutes and crashed.

I'll uninstall and reinstall my driver, repair the game, and test again. Thanks for continuing to stick with me through this.

Edit: Oh the extra thing I can check off to remove when uninstalling the driver is "delete the driver software for this device." Is that something I want to do or not?

@Grimm_XII This is how I do my video card drivers now after my year long war with BF4 :] And more then happy to help you fix this no worries .....

Copy and past all of this to note pad and put it on your desktop...

When the time comes to install the video card driver you will be picking advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and for AMD cards only check off display driver and catalyst control center. As well as check off CLEAN install

This is how you do a clean graphic driver clean install.........

Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner.....

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.

Next

Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

Download the one you have and save it on desktop, you are going to need it!

It is very normal for windows to install a video card driver on you this is why you must pick advanced then clean install when you get to the part to install the new video card driver. See part 2 step 2

1- press windows button,NOTE>>> Or just go to device manger and skip to step 5

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok, Reboot PC

Part 2.....

1- after you have started up/ rebooted your computer run CC Cleaner again on the registry to be sure it is all clean then do the new video card driver after. Once registry is clean click on your graphic card install file,

2- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver and PhysX System as well as check off clean install

2- for AMD card only check off display driver and catalyst control center as well as check off clean install

3- when you have Installed your new graphic card drivers restart / Reboot your computer, and clean registry one last time. On a side note to help keep a PC stable it it a good idea to run CC cleaner after you remove or install any program after a reboot.

4- you’re done. Test BF4

Should I delete the 359.00 and 365.10 folders in C:\NVIDIA\DisplayDriver before installing the new driver again? Or would that brick my card or something? Checking in GeForce Experience I currently have 359.00 installed which is what I guess the card defaults to after uninstalling a more recent driver.

Edit: Also when you say "check off" in that post, just to confirm, you mean to only have those boxes listed checked, correct?

If i'm running out of space on my disk I usually delete the folder containing the driver version I don't use anymore, so yes you can delete the folder containing the driver version that is not being used anymore.

Best regards

MegaIodon

http://battlelog.battlefield.com/bf4/user/MegaIodon/

Battlefield Community Helper Veteran

Don't forget to "Grant XP" if you're satisfied with the support i assisted you with.

Okay so I actually managed to play 5 or 6 games in a row (Edit: after deleting/reinstalling drivers and running ccleaner and rebooting and whatnot) without crashing but then this happened:

Faulting application name: bf4.exe, version: 1.7.2.45672, time stamp: 0x5654c99c
Faulting module name: bf4.exe, version: 1.7.2.45672, time stamp: 0x5654c99c
Exception code: 0xc0000005
Fault offset: 0x00000000007f0b67
Faulting process id: 0x3a9c
Faulting application start time: 0x01d1aa610074beb4
Faulting application path: P:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Faulting module path: P:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Report Id: 27eebdd1-cf54-4d1b-9317-77ce5b03e3f0
Faulting package full name:
Faulting package-relative application ID:

Looks like it's back to the .exe somehow, or something. I don't know. But it's still not fixed, same thing as before.

@Grimm_XII Lets rule out your windows helping to make the problem.....

Test your windows for errors as a clean windows install does not always make a stable windows.

NOTE: Running SFC does not guarantee the crash will not happen, but it will ensure it is not because a windows Dll or file is corrupted in windows.

This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

sfc /scannow, ever hear of it if not your going to love this, it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them / try to fix them. This little tool as well as the event viewer on a PC saved me and fully helped me fix my BF4 issues as well as saved me many a format since I found it. This is the best toy they ever put in windows :womanvery-happy:

-For win7 go to start/ bottom left screen / windows globe .. Right click in search type cmd and right click cmd pick run as administrator.
-For win 8.1 right mouse click start bottom left of screen / windows box and pick command prompt administrator.

1-Open administrator command prompt and close web pages and programs like Origin, Steam etc.

2-Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3-This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4-After its done REBOOT PC and Run sfc /scannow again even if you had no errors the first time or had errors, could not fix run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5-So if you ran it 2x and no errors your safe you can stop. If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6-If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

NOTE-If your O/S is Win8 or Win 8,1 or win10  then you can run the next few command lines in administrator command prompt. Sadly this does not work for win vista or 7 :/ Note: After you run each command line Reboot PC.

This next part of windows scans is only for windows 8 & windows 8.1 and win 10

Reboot PC after you run each command line and close programs and web pages.

And same deal as above run command prompt administrator.

1-This command line will scan the health of your PC:
dism.exe /online /cleanup-image /scanhealth

2-This command line will restore the health of your PC and you don't lose anything on your PC :
dism.exe /online /cleanup-image /restorehealth

Note: If you get errors with the two command lines above and it cant be fixed with second command line and if you are on windows 8.1. Then use third command line but be warned it could take up to two hrs to fix your PC but it will save you a format. I had a friend test this on a PC with errors when it could not be fixed with second command line. :womanvery-happy:

This next part of windows scans is only for windows 8.1 and win 10

And same deal as above run command prompt administrator.

1-If restore heath gave you errors then you can always try this command line:

dism /online /cleanup-image /startcomponentcleanup

2-If you get Error 0x800F081F with the restore health scan then run this command line. After you reboot your PC then run third command line to be sure your windows is fully stable.

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

I didn't get any errors again and used the last (but not second last) command line under win10 and got this:

Component Store (WinSxS) information:

Windows Explorer Reported Size of Component Store : 7.83 GB

Actual Size of Component Store : 7.74 GB

Shared with Windows : 5.36 GB
Backups and Disabled Features : 1.16 GB
Cache and Temporary Data : 1.21 GB

Date of Last Cleanup : 2015-10-30 02:09:26

Number of Reclaimable Packages : 0
Component Store Cleanup Recommended : Yes

The operation completed successfully.

Would running the component store cleanup be helpful or is it time to check or re-check something else?

@Grimm_XII It should be ok but it sure cant hurt to run it a second time. I just looked at my own game PC as we have the same video card and I am on driver 362.00 so please try this driver. I will only install two things with my video card driver due to on my old game PC I had same crashing issue as you / mid game  and it came from all the crap the video card driver installs. I know I posted this already but try this again this way with this driver 362.00 off chance we can fix it this way as you did this but worth a try and only install 1- Graphics Driver and PhysX System as well as check off clean install.....

Copy and past all of this to note pad and put it on your desktop...

When the time comes to install the video card driver you will be picking advanced you will only install two things from it for Nvidia cards 1- Graphics Driver 2- PhysX System and for AMD cards only check off display driver and catalyst control center. As well as check off CLEAN install

This is how you do a clean graphic driver clean install.........

Go download the free version of CC cleaner..

https://www.piriform.com/ccleaner

Install CC Cleaner.....

Now use it to clean the registry, reboot PC and check the registry one last time for any issues. If it finds any repeat steps until it finds none. CC cleaner will give you the choice to back up or not and the first time you run it it is normal if it finds 80 + errors in the registry as every installed or uninstalled program will leave fragments behind in registry and CC Cleaner will clean this up.

Next

Start by downloading your graphic card drivers from here,


AMD; http://support.amd.com/en-us/download
NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us .......get old driver 362.00

Download the one you have and save it on desktop, you are going to need it!

It is very normal for windows to install a video card driver on you this is why you must pick advanced then clean install when you get to the part to install the new video card driver. See part 2 step 2

1- press windows button,NOTE>>> Or just go to device manger and skip to step 5

2- right click my computer,

3- press property’s, you will get a new window here.

4- in the new window click device manger on your left side of the screen, you will get another new window here,

5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

6- left click on your (graphic card name) so it’s highlighted in blue,

7- right click (graphic card name) and press property’s, you will get a new small window here,

8- in the new small window click on Drivers, you will see the name between the tabs,

9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

10- click ok, Reboot PC

Part 2.....

1- after you have started up/ rebooted your computer run CC Cleaner again on the registry to be sure it is all clean then do the new video card driver after. Once registry is clean click on your graphic card install file,

2- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver and PhysX System as well as check off clean install

2- for AMD card only check off display driver and catalyst control center as well as check off clean install

3- when you have Installed your new graphic card drivers restart / Reboot your computer, and clean registry one last time. On a side note to help keep a PC stable it it a good idea to run CC cleaner after you remove or install any program after a reboot.

4- you’re done. Test BF4

Sorry it's been so long, I've tried a bunch of other steps and then gave up on BF4, bought Star Wars Battlefront recently and noted that it's been having the exact same crashes. Tried a bunch of fixes for that, including those listed here, to no avail (last thing I tried for Battlefront was put everything related on compatibility mode for Win7 and running as administator, as well as installing driver 362.00 through the steps above - I thought this may have worked since I managed to play 5 rounds in a row or so without crashing, but then it happened again the next day).

I don't know if there's any fix for this crash, though at least it seems I'm not the only one experiencing exactly this. Seems to be only people with Nvidia cards using Win10 and with these DICE games, though my friend who plays with me who fits under all 3 of those categories doesn't ever have this happen.

Edit: I should note that at one point I found 2 old .dll Nvidia driver files dated around the end of February I think (which was right around the time I started getting these crashes, so I was hopeful) that I couldn't delete without modifying the folder system permissions, which happened to be system32, which I didn't think about the consequences for. So... after reinstalling Windows successfully, those files weren't there anymore, but I was still getting the crashes.

BF1 experiencing the exact same crash, game will freeze suddenly and crash to desktop.

Faulting application name: bf1.exe, version: 1.0.9.53998, time stamp: 0x58077d90
Faulting module name: bf1.exe, version: 1.0.9.53998, time stamp: 0x58077d90
Exception code: 0xc0000005
Fault offset: 0x000000000488b492
Faulting process id: 0x397c
Faulting application start time: 0x01d2364ef735e5d8
Faulting application path: P:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe
Faulting module path: P:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe
Report Id: 36b06fe4-40ba-443f-8b06-8e21cff0de30
Faulting package full name:
Faulting package-relative application ID:

I doubt EA would let me return the game but if I can, I should probably try. This happens with BF4 and Battlefront too, so I'm assuming it would affect BF3 as well. Something to do with these DICE games specifically, and then only during multiplayer it seems. No other stress-test or game has problems with anything in my system.