Forum Discussion
16 Replies
@Carbonic I didnt have a Battlefield 1 folder, repairing the game right now, will report back when its done.
- Carbonic8 years agoHero+
Try manually making sure Origin is run as administrator if your computer is blocking it in creating folders/files:
You might also want to make sure your windows user is an administrator as well.
I tried what you said but and repaired the game again, its still not creatin g a "Battlefield 1" folder in my Documents.
- Carbonic8 years agoHero+
It will not create the folder until you start the game and the game is allowed by Windows to create the folder.
Carbonic, its not creating the folder, each time I open the game its like I opened it from the first time, it asks for the brigtness calibration and sound output, then plays the intro scene. I'vep played it like 10 times already with and without admin mode and repairing the game and it just wont create a folder. Also, it doesnt connect to the EA servers, I tried opening Battlefield 4, and from its menu looking for a game in Battlefield 1, but when it opens Battlefield 1 I get the same screen to calibrate the brightness, and then it plays the intro scene again.
I've already checked that all the folders are not in "read only", so I dont know what else to do apart from unistalling and installing over and over again until it works. I'm getting really frustrated over here.
sorry for bumping it but I would like to be able to play a game I payed for.
- Carbonic8 years agoHero+
Does it create the folder if you start Origin as administrator after a clean boot?
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
@Carbonic Just tried it, it doesnt.
- Carbonic8 years agoHero+
If you look in the security options for your documents folder, Origin folder and BF1 folder try checking if you have full write permissions.
They have all the permissions but the "special permission" one.
- Carbonic8 years agoHero+
Can you attach a https://help.ea.com/en-au/help/pc/how-to-gather-dxdiag-information/ dxdiag to this thread?
Also, if there's any interesting Windows Event Logs from when you start a game to when you exit that will help too.
Here is the DxDiag, no relevant Windows Even Logs.
@Carbonic jsut thought about something, does having the game from Origin Access have anything to do with the game not saving or not being able to connect to online play either?
- Carbonic8 years agoHero+
Origin Access should not cause the game to not save if it's working like intended.
As you've had the same issue with another game perhaps it's time you scanned your harddrive for errors and thought about doing a fresh install of Windows.
@Carbonic I havent had the same problem in other games, BF4 works just fine, the problem comes when I try to run BF1 FROM the menu of BF1, so the problem is Battlefield 1, also Battlefront online and campaign works perfectly. Its not that.
- ietxmmyrus8 years ago
EA Staff
Hey @pukaszero,
what you can also try is setting up a new Windows User Account, that might be an issue as well - create a new admin account, log in with it to Windows and see if the folder is created. Maybe your user profile is corrupted. Here'a a guide on how to create a new account.