So here is the response that I got from EA from the ticket I submitted. I stated that I did all these things already and it did not fix it. They then responded with a boiler plate answer telling me to do the same thing I said I did that didn't fix the issue.
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Greetings,
As always, we strive to provide you with the world's best customer experience for the world's best games. By taking a short survey about your experience with EA, you can help us improve our service to you: https://eahelp.ea.com/en/ We have closed this case for now . You can reach us at help.ea.com for further assistance Regards, |
Notice how the case was closed even though I still cannot connect? Thanks for telling me to do the same thing I said I already did with no improvement!
What a waste of time. I'm asking for a refund first. If they refuse, I'm doing a chargeback. I don't want a game that is not able to function as intended. If they are not willing to help in a meaningful way, then I'll go with another game that will work.
