Re: UOTrace

UO Server List not found              is displayed.

I use google DNS

Ahhh follow this website. you need to click NO there.

This is not an issue.

http://help.ea.com/en/article/how-to-uo-trace/

:D let me know how it goes

Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
* Unknown Host *                 192.168.1.1       1      0ms         0ms        0%        103 / 103  0ms / 1ms
r625.tokynt01.ap.so-net.ne.jp    202.223.117.178   2      2ms         2ms        0%        103 / 103  2ms / 5ms
maru-01Gi3-22.net.so-net.ne.jp   202.223.117.177   3      3ms         2ms        0%        103 / 103  2ms / 22ms
ote-gw1Po1.net.so-net.ne.jp      110.67.171.9      4      3ms         2ms        0%        103 / 103  2ms / 24ms
* Unknown Host *                 202.213.197.97    5      2ms         6ms        0%        103 / 103  2ms / 149ms
* Unknown Host *                 202.213.193.250   6      3ms         2ms        0%        103 / 103  2ms / 5ms
* Unknown Host *                 202.213.197.46    7      3ms         7ms        0%        103 / 103  2ms / 194ms
xe-0-4-0-17.r00.tokyjp01.jp.bb.gi61.120.145.9      8      3ms         2ms        0%        103 / 103  2ms / 5ms
ae-7.r21.tokyjp05.jp.bb.gin.ntt.n129.250.6.17      9      17ms        6ms        0%        103 / 103  3ms / 39ms
ae-1.r01.tokyjp05.jp.bb.gin.ntt.n129.250.2.73      10     4ms         3ms        0%        103 / 103  3ms / 5ms
ae-1.akamai-prolexic.tokyjp05.jp.203.105.72.186    11     4ms         4ms        0%        103 / 103  3ms / 32ms
unknown.prolexic.com             72.52.56.41       12     4ms         4ms        0%        103 / 103  4ms / 6ms
unknown.prolexic.com             72.52.56.164      13     4ms         4ms        0%        103 / 103  4ms / 7ms
* Unknown Host *                 209.200.184.164   14     109ms       106ms      0%        103 / 103  103ms / 113ms
* Unknown Host *                 209.200.184.164   15     105ms       106ms      0%        103 / 103  103ms / 111ms
unknown.prolexic.com             72.52.44.218      16     158ms       159ms      0%        103 / 103  157ms / 162ms
* Unknown Host *                 159.153.225.30    17     158ms       157ms      0%        102 / 102  157ms / 174ms
meav5-pub.pt.iad.ea.com          159.153.226.105   18     160ms       159ms      0%        102 / 102  159ms / 162ms

is this ok?

Your UO trace looks good.

What is the issue exactly?

I can not play BFH now.

I can see battlelog and server. When my friend join in server,I can see my friends name in server at Battlelog.

Just can not join in server.

Also I can not play Campaygn.

I could play BFH till 3/25 about 5:00.

I can not play BFH since 3/25 about 15:00 suddenly.

This is my action to solve issue

     install BFH again

     install ORIGIN again

    CleanBoot

    reset router

But I can not play still now.

Please make me play BFH.

Try to contact EA by going to help.ea.com and getting a live call. 

Make sure your account is in good standing as well as see if they can run the game, this way you know if its the account or your PC.

I am live in Japan so I can not call.

I can not chat also. What should I do?

Here is what id like you to do:

look at the pic provided.

Re install anything in the punkbuster folder, the VC folder, and direct x folder.

Restart PC, test the game and let me know.

Thanks

I delete the files.

And then I updata.

Was it ok?

then I restart PC, I try to play BFH and I can not play BFH still now

Wait you should not be deleting the files but re installing everything in those folders.

What should I do to reinstall their files?

Re install the highlighted files I provide in pics... 

Thanks I did and I restart PC.

I can not play BFH still now. Sorry

Take me step by step what you see when joining server, what does it say at the bottom?

What happens when you try to play campaign?

Have you tired to take off googles dns settings?

---

@imagenesis wrote:

Take me step by step what you see when joining server, what does it say at the bottom?

When I try to join server,  [Joining server] is displayed and it is displayed forever.

Then,I give up joining, [Could not communicate with BFH. Please use the Task Manager to close it down.]

What happens when you try to play campaign?

When I try to play campaign, [Initializing] is displayed and it is displayed forever.

Then,I give up joining, [Could not communicate with BFH. Please use the Task Manager to close it down.]

Have you tired to take off googles dns settings?

I write 8.8.8.8  at  Ipv4  property. its all.

Is it wrong?

Oh sorry.

You tell me delete DNS?

I try it.

I am not good at English sorry

No problem, let me research this for a little and ill get back to you within a few.  Try the DNS thing and let me know what happens. Ill get back to you soon.

I stop using google DNS and restarted PC and try to play BFH.

I can not play BFH still now.

When I face this issue at first, I didnt use google DNS and I start using google DNS in order to solve this issue.

So maybe  google DNS dont do bad things to this issue.

You need more time?

You can not solve this issue?

In any case, please tell me progress.

If you need more than 3 hours, I will sleep 3 hours.

I can play BFH suddenly now.

Sorry. Thank you very much.