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Community Manager

Re: xbox one battlefield 3 existing player profile data appears to be damaged and ca

There's a few things we can try here if you're still getting that error.

Power cycle the console: http://bit.ly/XB1_PowerCycle
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Remove the Gamertag from your Xbox One and re-add it. https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
Go to My Games & Apps and delete the saved data for BF3.

Keep us updated and good luck!

4 Replies

KShub89
7 years ago
So after trying all of these solutions it still has not fixed the issue...
EA_Blueberry
Community Manager
7 years ago
Thanks for getting back. What about this solution, does this work? https://answers.ea.com/t5/Battlefield-3/quot-Existing-player-profile-data-appears-to-be-damaged-quot/m-p/85100/highlight/true#M10012
KILBY1
6 years ago
None of these resolved my issue., still getting the "Existing player profile data appears to be damaged and cannot be used." error
EA_Blueberry
Community Manager
6 years ago
@KILBY1

Try clearing the saved data. Go to My Games & Apps>Highlight BF3>Press Start>Manage Game. Clear the saved data and restart your Xbox One. If you still receive this error after deleting the Gamertag from your system and reinstalling, please contact our Live-Support team at your earliest convenience so we can get you back on the battlefield.

Click here to contact an EA Advisor

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