Forum Discussion

11 years ago

Restarting my PC on a mission

Hello fellow BF4 Players, I recently bought BF4 and reached the mission "Get on the boat" and I think a cinematic should come, but instead I see my computer restarting, my whole computer shutsdown...

battlefield 4

POOHSTICK17

11 years ago

Hi @Shamatixo heres some things for you to try:

-Do a repair install of the game in Origin. In origin right-click your game and from the drop down menu choose 'repair' install.

-make sure that you've updated your drivers to latest version.
If its Nvidia then go to the Nvidia website and download the latest graphics driver. http://www.nvidia.com/Download/Find.aspx?lang=en-us

Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)

-Try updaitng your PhysX drivers:

http://answers.ea.com/t5/Battlefield-4/BF4-game-broke/m-p/2268667#U2268667
Answer from eabastien:
Please download the latest physx driver. Go to your custom settings of your video-card software. Nvidia Control Panel > Configure Surround > PhysX > PhysX settings > select your graphics card. Disable all extra options for enhanced graphics and set the preferences for AA and anisotropic to “use application settings”.

-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe and right click on it and choose RUN AS ADMINISTRTOR. Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.

-Reinstall C++ redistributables.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\vc\vc2012Update3\redist
2: Right Click on vcredist_x64.exe and choose RUN AS ADMINISTRATOR then follow onscreen prompts.
Do the same with vcredist_x86.exe and follow onscreen prompts.

Let me know how you get on.