sound cuts off when i click on something in bf4 menu (battlelog)

@plaroucheQc

Have you tried to repair the game via Origin client and test the game in a clean boot on your PC?

https://help.ea.com/tr/help/faq/how-to-clean-boot-your-pc/

Also, attach your DxDiag file to your message:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks!

yes i tried to repair it but it did not work... i did a clean boot and my game works correctly but i got kicked by punkbuster (because i disabled it i think), do i have to do this every time i want to play, is my pc working correctly when i do this, and do i have to reenable all when im finished gaming?

btw here's the file

If the game works in a clean boot then I think some program(s) conflicts with the game. You will need to find that program and delete it from your PC. Also, try to run BF4.exe as administrator from your folder where the game was installed.  Perhaps you will need to reinstall your audio drivers.

thanks for the help but for some reasons my game now works correctly without doing anything. I launched it yesterday and today and both times it froze and muted, but once it unfroze the sound came back. I'll try something if the problem comes back.

Great news 🙂 Please let us know if the issue comes back!

okay so the problem came back but i'll just try to figure out which program is doing this and i'll let you know what's going on.

Try repairing the game via Origin, cuz the way you explained it, it looks like some files are corrupted and needed a repair.

Also dont worry about losing the sound at the start of a match that's normal in BF4 it will come back in 10-20 seconds  

repairing the game did not solve my problem... and the sound bug is in the game in general, even in the menu.

ok so i just figured out that the game was muting as soon as i click somewhere with my mouse. i joined a game by using only my keyboard and as soon as i used my mouse the game muted.

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@IIPrest0nII wrote:

If the game works in a clean boot then I think some program(s) conflicts with the game. You will need to find that program and delete it from your PC. Also, try to run BF4.exe as administrator from your folder where the game was installed.  Perhaps you will need to reinstall your audio drivers.

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@plaroucheQc

So, have you tried my advice above? Perhaps, reinstalling your Audio driver will fix the issue (Realtek Audio Driver available for download here: http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false )

Also, try to run BF4.exe as Administrator from the folder where the game was installed and test the game.