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Frankenstein68's avatar
Frankenstein68
8 years ago
Solved

(Xbox) Canadian with a ping issue since Jackfrag update.

I’ve been having ping issues ever since the Jackfrag update a few weeks ago. What use to be a good ping (15-35) on East Coast servers has now gone up to over 100+. I use to be able to find green servers in the server browser; not anymore. Now all I see are yellow.

I’ve contacted support, I’ve contacted my ISP. Both say the other is the issue.

I’ve run speed tests, traceroutes, power cycled everything in my house short of the microwave, run cabled, wifi, exchanged my router/modem, opened ports, opened NAT and nothing seems to make a difference.

I’m with Rogers in Canada; 150D, 15U, 7P. I had my ISP run a trace and they’ve identified where the problem lies; it’s at Akamai technologies; a jump or two from the EA server and well off the Rogers network.

My question is who’s responsibility is it? Both seem to say it’s the others. Rogers says call EA, EA says call Rogers. I’ve called both and I’m still no closer to a solution.

Do I follow up with EA or do I go to Akamai?

I’ve attached the trace that my ISP ran on my request; I’ve run my own and came up with the same result.

I just want this issue fixed.

battlefield 1
  • Frankenstein68's avatar
    Frankenstein68
    8 years ago

    As I stated in my original post, all ports are open. It was one of the first things I tried.

    I contacted both my ISP and EA support; they discovered there was a problem in the routing from my ISP to the EA servers.

    The routing has been changed and the issue no longer exists. I’m not sure who it was that addressed the problem but the route is now different and the issue has disappeared.

    All good now.

6 Replies

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hello @Frankenstein68 

    I am really sorry for those connection issues with Battlefield 1. I can totally see why you are frustrated by this. Is there a chance, you might test the game using temporary alternative Internet connection? Updating your router`s software might also help. Keep us posted.


    Cheers,

    Archi

  • Frankenstein68's avatar
    Frankenstein68
    8 years ago

    I can confirm that my router software is up to date and the issue continues.

    I tried the connection at my mother in laws house as well; although I couldn’t run a trace route from there, I can confirm that the connection is still poor. She is also on the same ISP as I am, just in a different city (Oshawa, Ontario. I am in Toronto)

    My understanding is the packet loss/ping issue originates outside the Rogers network, at a place called Akamai technologies; about 3 or 4 hops from the EA server. 

    The trace took 19 hops to get to EA, The last hop on the Rogers network was at hop 5. Everything is stable right up to hop 13.The 14th is Akamai and my ping goes from 30 to 90. Next hop on Akamai takes it up over 110. It reaches EA on hop 19.

    The issue seems to be at Akamai. My question is who is responsible for the route coming into EA from my ISP? Can EA shift the path or is that up to Rogers? Should I contact Akamai about the issue? Would they even have any responsibility for it?

    Everything was fine up until about a month ago; right around the Jackfrag update. It looks like the update isn’t the issue, but I use it as a reference for timing. For some reason, the path was changed at that time and that’s when my problems started. I just want to know who to contact to try and shift the route again.

    I admit I don’t understand how this stuff works so any direction from someone with knowledge of this would be appreciated. I know others have this same issue from what I’ve been reading on different forums.

  • Frankenstein68's avatar
    Frankenstein68
    8 years ago

    As I stated in my original post, all ports are open. It was one of the first things I tried.

    I contacted both my ISP and EA support; they discovered there was a problem in the routing from my ISP to the EA servers.

    The routing has been changed and the issue no longer exists. I’m not sure who it was that addressed the problem but the route is now different and the issue has disappeared.

    All good now.

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    8 years ago

    @Frankenstein68

    Glad to hear this issue has been resolved for you! 

    Hope you had a good weekend, and happy gaming! See you on the Battlefield! 🙂 

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