HiI've had this problem for over half a year now but I really want to use my xbox again. Whenever I try to launch the game from the home screen it simply launches the background of the game and then instantly switches back to the xbox home screen.I've tried several factory resets (including deleting all games), tried deleting my saved data (I only have this game and only 1 account, so I'm assuming that's the reason that I only see the delete option and not the delete everywhere option). Contacted xbox support and went through it all with 3 different persons. Tried clearing MAC address 3 times, changing privacy settings, removing account and back then I even remember doing an offline system update and that also didn't work. Recently I've tried all options again (re-installing the game currently for the third time), my apps work but I don't have any others games. I got my usb drive with OSU freshly installed ready if I need it.Oh yeah and it's a disc.Really hope someone can help me because the xbox support repair service is 194 euro's which seems rediculous since this problem occured only months after my warranty expired...I've added a video that shows what really happens.Thanks in advance!

Hey @vandebuurt98 Sorry to hear about this. Have you tried checking the physical disk itself, to see if there's any scuff marks or scratches? I would recommend cleaning it off, if you haven't done so already. It could be an error trying to read the disk itself. - iluminate

Hey @iluminatetheskyI checked the disk and it was fine, wiped it off with a microfiber cloth but it was still installing the game. Disk was done installing and network 27/32 GB.Do you know any other ideas, and is it possible that it is account-linked?

Hey @vandebuurt98 I don't believe it would be an issue with your Account, as long as your Xbox Account is linked to the correct EA Account you have. Unfortunately we can't do anything Account related on the Forums here, but you can contact Support to see if that could be a possibility: You can contact them here: https://help.ea.com/en/contact-us/ Or, if you have access to Twitter, you can contact them via Direct Message as well: Twitter.com/EAHelp - iluminate

@iluminatethesky I just tried installing a small game like Roblox and tried to launch it and had the same problem as with battlefield 1.

@vandebuurt98 It could be a technical issue with your Xbox, if it's happening with other games as well. Is the Roblox game you tried to download a physical copy, or digitally from the Store? - iluminate

Xbox one S Battlefield 1 won't launch

16 Replies

iluminatethesky
Legend
6 years ago
@vandebuurt98,

I would recommend going through Microsoft themselves.

Just let them know that any game you download/install, instantly crashes to the home screen when you try to launch them when the download finishes.

The only other thing I can think of, is possibly getting an external drive, and seeing if you can install there and see if you have the same issue.
ElliotLH
Hero+
6 years ago
@vandebuurt98 As a general FYI, it's best not to use a microfiber cloth as the plastics in them can damage the disc. A chamois cloth, or a cloth specifically for cleaning glass will be fine though.

That said I honestly hope you can get to the bottom of the issue with Microsoft support.
vandebuurt98
6 years ago
@iluminatethesky Don't have one extra laying around, can I try it with a 128 GB usb drive or do I have to get 1 out of my pc?

@ElliotLH I used a cloth that you get in the case when you buy good sunglasses
ElliotLH
Hero+
6 years ago
@vandebuurt98 That'll be fine dude, they're perfect for it. I know it was a random post on my part lol - I used to be a manager for a manufacturer of cleaning tools so it just popped in to my head.

Actually I think I had a similar problem to you but in reverse, as my SSD stopped loading BF1, and would just show the loading background. I installed the game on the internal drive and formatted my SSD, then moved BF1 back over and it worked. Trying a USB hard drive, like you've been talking about with iluminatethesky, might work out.
vandebuurt98
6 years ago
@ElliotLH I'll try it tomorrow, was in a chat with a tech expert from xbox support and he agreed that I should try this. Some other guy from support thought it was probably bad sections on my hard drive, oh yeah and little side note: every microsoft repair after warranty is 194 euros lol

Have any of you tried doing this before? https://github.com/JW0914/Wikis/blob/master/XboxOne/Xbox%20One%20HDD%20Replacement.pdf or always by moving games from the console to external drive?

And if its a hard drive error, any third party can fix this right?
ElliotLH
Hero+
6 years ago
@vandebuurt98 That's good to hear so hopefully that works for you.

I've had two Xbox consoles break on me (one OG and an S), but those were disc drive faults. I've haven't gone through those steps unfortunately so have only experienced moving games about and formatting my own external SSD using the Xbox when I had a problem. I think a third party could fix it potentially though and it probably would be cheaper than having Microsoft fix it.

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Xbox one S Battlefield 1 won't launch

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