Accidental BFV In-Game Purchase with Coins

Hey @grimmroth, sorry to hear about what happen. What skin/set did you buy and when did you buy it? 

/Atic

I accidentally bought the Allied Writer set and I did it last night at around 8:00-9:00 PM EST. I edited this responds because I went back and looked at the email that was sent to me by EA support after the chat session I had with an EA Rep.  

EDIT:  I went back and looked at the chat log and I see it happened right around 8:38pm, give or take 5 minutes or so. I logged out right afterwards and opened a sup[port ticket with EA. Ticket#45172278

Thanks for the information!

Unfortunately, we won't be able to refund the purchase of the items or the coins, sorry.

For how this flow is working with buying items, I have raised it with the team.

/Atic

This is very disappointing as it took me a LONG time to earn the coins I had. Now I will not be able to unlock the weapon and vehicle specializations and I will ALWAYS be at a disadvantage in game. So now I have to decide if I want to continue playing this game at all. I haven't even started using any of the vehicles and now there's no point as I will not be able to afford the specialization upgrades all because the purchase button is right above the Cancel button in the UI. 

Count me as a very disappointed customer at this point.   

EDIT:  I would honestly have no issue with the "inability' to refund coins if they were only used for purchasing cosmetic items. Unfortunately they are also tied to in-game performance upgrades in the specializations of each weapon and vehicle. Coins are NOT easy to earn and the fact that a simple clicking error can completely wipe out a player's balance of these is a serious issue.