Account has been hijacked, and now my access to MP has been revoked

Hello

I bought BF5 on release day to play over the christmas period. I started it up a few days later to make sure my gaming system could play it with no issues. 
Probably spent all of 20 mins on single player calibrating the graphics, monitor and mouse speed. 

Any way. Not played started the game since as i work day and night shifts and few weeks before christmas there is a mad rush to get changes through before the change freeze. 

Two days ago i get an email while i was at work. 

New Sign-in on PC

Your EA Account [edit: email address removed] was just used to sign in from PC: 

Wed Dec 12 10:26:51 GMT 2018 
CN 
PC 

Don't recognize this activity? 
If you suspect this is an unauthorized access, please Reset Your Password.

Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.

Ok, so i didnt read this email untill lunch time so it looks like some one had gained access to my origin account. 
So i did what they requested, get my password changed. 

New Sign-in on WEB

Your EA Account [edit: email address removed] was just used to sign in from WEB: 

Wed Dec 12 14:40:42 GMT 2018 
GB 
WEB 

That was me. So my account was accessed via PC in CN. Where ever CN is. I dont have a clue. 
So i changed my password as requested. 

Hi xxxxxxxx, 

Your password has been successfully updated. 

If you did not request this password change or believe you're receiving this email in error, please contact EA Help for immediate assistance. 

Happy gaming, 
The EA Team

So i thought that was the end of it. More complex password, job done. Oh no ...

Hello, 

We noticed that your EA account broke EA’s gameplay rules. 

Because your account was involved in cheating, we’ve permanently blocked your access to Battlefield V’s online features. This means that you can no longer access multiplayer maps or modes. 

• Read up on how to play by the rules at https://help.ea.com/help/battlefield/battlefield-v/play-by-the-battlefield-v-rules/
• Review our full user agreement. This is what you agree to when you play EA games or use EA Services: 
http://www.ea.com/terms-of-service 

What this means 

When we talk about cheating, we mean things like using external tools, performing in-game exploits, or abusing glitches or bugs. 

Ok so now my BF5 multiplayer has been disabled and i cant even give it ago. Because some s**t head decided to use my account to cheat. What was the point. 
So i raise a ticket with EA/Origin to explain the situation like i am explaining now. But they dont want to hear it. 

1st Email
Hello, 

Thanks for contacting us about your account action.

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures. 

What this means 

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service 

Thank you, 
EA Terms of Service


2nd Email
Hello,

Product Name: Battlefield V
Email Address: [edit: email address removed]

We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

Due to this violation, we will not remove the sanction that was applied to your account. 

You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

After completing two full investigations into your complaint, we consider this matter closed.

Thank you,

3rd Email
Hello,

Email address: [edit: email address removed]

We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Service

So because my account got hijacked [Comment removed - CM]. I dont even get the chance to play the game online. 
Ive asked for a refund of the game. But apparently because i launched the game im not even entitled to that. 
I cant even speak to some one in EA customer services directly because they hide behind their office walls and EA offers no live change or phone number to speak to them about it. 

At this point i dont know what i can do.