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nobodys1's avatar
nobodys1
1 year ago
Solved

Banned for no reason

I have been trying to solve this problem for a long time but you are not helping me where is the old EA they used to help every problem in 1 or 2 days and solve everything why is it not like this now this is my 3nd case file in the last 1 month you are telling me to contact us but there is not even that option on your website what kind of situation is this. The reason I chose you was your good attitude towards everything and your nice technical team but my ideas have changed significantly what is this my friend.

  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    Hello, @nobodys1 

    Please contact an advisor so they can check the type of ban that you have to see if they can help. You'll need to open a case by following the instructions here. Do not submit a dispute. Make sure you contact an advisor. Thank you.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hello, @nobodys1 

    Please contact an advisor so they can check the type of ban that you have to see if they can help. You'll need to open a case by following the instructions here. Do not submit a dispute. Make sure you contact an advisor. Thank you.

  • nobodys1's avatar
    nobodys1
    1 year ago

    I created a case but haven't received any response. The bottom of the case says chat with us but I don't have that option.

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