Try and contacting ea games them self
It’s extremely tedious trying to contact them. First, when I tried calling the provided number, I was informed that it was no longer in service and that I had to submit my claim through EA’s website. When I accessed the site and finally found an issue that somewhat matched my situation, I filled in my information to be connected with an advisor via chat, only to be redirected to the homepage without any feedback on my request. I really don’t know what to do, and this situation is incredibly frustrating because I can’t even reach EA.
I've been having the same issue for a couple weeks on PS5. It's 100% on EA's end.
