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IRobathon's avatar
IRobathon
5 years ago

Battlefield V - Crash to desktop without error message.

OS: Microsoft Windows 10 Home
Processor: Intel Core i7-9700K CPU @ 3.60 GHz
Memory: 32GB RAM
Graphics card: NVIDIA GeForce RTX 2070 Super
DirectX: DirectX 12

I’ve been dealing with this issue since I purchased the game last week.  Using information found on the forums and on other web sites, this is what I’ve done in my attempts to resolve this issue:

1.  I used the Repair feature in the Origin client, reinstalled Origin and Battlefield V and cleared the Origin cache.

2.  I have disabled all overlays and ran both the client and the game in admin mode.

3.  I have made sure my drivers, bios and Windows 10 are up to date.  None of my hardware has been overclocked.

4.  I have done a system scan in the command prompt and I have tried to run Battlefield V after a clean boot.

5.  I created a new Windows account and at this point I found some success.  It no longer crashed once it reached the main menu but continued to crash to desktop once I loaded into a session.

6.  I disabled DX12 to no avail.  I adjusted other settings to decrease the demand and increase the stability.  Once again, no dice.  Finally, I switched the audio to War Tapes.  For one reason or another, this let me load into a session and start to play.  Nonetheless, I’m still presented the same issue in the end.  It freezes, the audio cuts and momentarily returns, and then it crashes to desktop.  Sometimes immediately, other times after a few minutes, but on rare occasion I can complete a whole match without issue.

7.  I contacted EA Help and explained the situation to them.  The one suggestion the representative had was to download and install the latest versions of x86 and x64 for Visual C++.  This made no difference.

In closing, the EA Help representative told me this, “I have no further troubleshooting that I can try that you haven't already attempted.  I would highly recommend requesting a refund from Steam.  The only thing I have left is reporting this for additional investigation, and I'd also request that you post about this issue on our forums.”

So, here I am.

16 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @IRobathon Does any peripheral you use have any driver or software it uses to update or disable? If not would you be able to share a  DxDiag after a crash?

  • IRobathon's avatar
    IRobathon
    5 years ago
    @EA_Illium I have drivers for my keyboard, mouse and headset, naturally, and they are all up to date. None of them require additional software. Per your request, I have attached a post-crash DxDiag to my original post.
  • IRobathon's avatar
    IRobathon
    5 years ago
    @EA_Illium Is it safe to assume you've had time to review the DxDiag and have no further suggestions to resolve this issue?
  • N4v1s's avatar
    N4v1s
    5 years ago

    Hi @IRobathon I´m not good at using the DXDiag information, but in the past I had always the same two problems, that would lead to BF crashing:

  • FearNoTears's avatar
    FearNoTears
    5 years ago
    I'd lower the Ram speed/timing to see if that helps. If 4 sticks try using 2. And also try lower GPU speeds and even cpu if it keep crashing.
  • IRobathon's avatar
    IRobathon
    5 years ago
    @N4v1s Thanks for reaching out with your insights! I had an older driver installed initially, and only updated it once I discovered Battlefield V would not run.

    Per your other suggestion, I activated Debug Mode in the Nvidia Control Panel and that allowed me to launch the game successfully from my initial Windows account. I don't have time to play right now, but I will this weekend to see if the game remains stable. If so, I'll accept your suggestion as the solution.

    Thanks again!
  • N4v1s's avatar
    N4v1s
    5 years ago
    @IRobathon Well, I hope this does work for you. I know how annoying it can be, if a game has problems and you can't find the reason for that. 🙂
  • IRobathon's avatar
    IRobathon
    5 years ago
    @N4v1s Unfortunately, while the Debug Mode did allow me to launch the game from my default profile, it hasn't resolved the crashing issue at all. Thank you for trying to help.
  • N4v1s's avatar
    N4v1s
    5 years ago
    @IRobathon That is bad luck. The next thing I would check is, if any of your hardware is running into some sort of a threshold (temp, memory,...). Try logging all the values for your hardware while playing and check them, when the game chrashes. There is a lot of programms you can use like Hardwareinfo, GPUz, Afterburner, Coretemp,...
  • IRobathon's avatar
    IRobathon
    5 years ago
    @N4v1s I was running Afterburner and there was never a difference in any of the values. The only change was after the game crashed to desktop when all the values dropped. It remained steady otherwise.

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