Hey djr296
From what you’ve described, this may be related to how Battlefield V is distributed across platforms. Not all Xbox titles support Xbox Play Anywhere, which is the feature that lets you buy or redeem a game once and play it on both Xbox and PC. Battlefield V isn’t listed as a Play Anywhere title, which usually means the Xbox and PC versions are treated as separate purchases.
Because of that, redeeming an Xbox code on PC can sometimes show the game in your library, but it won’t provide a PC install option through the Xbox app.
At this point, it might be worth checking a couple of things:
- Confirm the code was specifically for Xbox (console) and not a PC/EA App version
- Try signing into the EA App on PC to see if the game appears there, making sure that your Xbox and EA accounts are connected.
- If it’s still not installable, reaching out to Xbox Support would be the best next step, so they can verify the code and how it was applied to your account.