Forum Discussion

Twitch20006's avatar
Twitch20006
Seasoned Newcomer
23 days ago
Solved

Help

How come when I try to play Battlefield V it tells me I need to upgrade, I own the game through game sharing but can’t play multiplayer modes. (I think it has something to do with the trial still being attached to my account but I’m not sure)

3 Replies

  • Twitch20006's avatar
    Twitch20006
    Seasoned Newcomer
    22 days ago

    I’ve opened a couple cases because the helpers keep saying things like “re-install the game” and closing the case, I do have a current case though

  • ElliotLH's avatar
    ElliotLH
    Hero+
    21 days ago

    Hopefully whichever agent handles the current case understands the issue and fixes it this time. Feel free to @ me if not, though. 

    It might also be worth opening a case with Xbox support too. I remember people experiencing the same problem in the past getting help that way as well. I suspect that it depends if the marker is on EA's end or Xbox's, but that is an assumption on my part mostly. 

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