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Everything worked fine for over a year. Then suddenly beginning of may 160 ms ping. 2 Weeks ago they changed my modem, and back to 19 ms, only after 10 days it's back to 160 ms. The ISP won't help me anymore, I have no idea what I can do or what the problem can be. Anybody any idea to help? I would appreciate it very much!
Hello @Eristus ,
I have the exact same issue since a couple of months ago and I couldn't find anything online.
Previously I had ~20ms on EU servers.
I'm also in Brussels using Scarlet. I have contacted them but didn't help at all...
I have the same 160ms on German servers and around 100 to NA.
Are you also using Scarlet/Proximus?
- Eristus4 years agoNew Rookie
Hi Atsoubi, Yes I am also using Scarlet ISP. Very frustrating problem! Given you experience the same issue, it is probably routing related (as described by oskool above). Let me know if you find a solution!
- 4 years ago
One of my lines is with Belgacom and right now I have a 19ms ping when testing to your listed Amazon server...
So your issue appear to be connected with Scarlet and how they route your traffic.
- 4 years ago
Hey @Eristus ,
I had found a similar thread on Reddit with an interesting reply:
"Your tracert looks exactly the same as mine. It's a bit inconclusive since only 4 hops actually respond, though the amount of hops is suspicious.
Just got off the phone with Scarlet. After doing the usual spiel with rebooting and factory resetting my modem (RIP my settings) the service desk rep discovered there is a known issue with connections to AWS and they're working on solving it.
He claimed the problem should eventually disappear once they figured out what was causing it."
So apparently this wasn't done on purpose.
To my surprise, the issue is fixed for me since yesterday.
I'm back to 24 ping to German servers.
Cheers,
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