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eluxliquid's avatar
eluxliquid
Not applicable
6 hours ago

Game not loading

hey guys was wondering if i can get some help.

Ive tried loading up bf5 multiple times and for some reason the game starts in windowed and just a black screen with the loading icon top right but after a couple seconds it all just freezes, i have seriously tried everything, ive googled it ive tried looking on ea website and nothing?, ive tried launching th game via ea app and steam ive tried by disabling my anti virus and putting it back on but nothing. I really hope someone can help me find a fix i just wanna play the game lmao. ill attach what the game looks like for me 

 

bug
pc
technical issues

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi there, sorry to hear you're running into this. I understand that you’ve already tried a lot of different steps and that this has been frustrating.

    Could you please share a bit more information, including any relevant Windows Event Viewer logs and your DxDiag report?

    Also, do you remember if anything changed on your PC between the time the game was working and when the issue started? For example, have any driver updates or new software been installed?

    If you’re using an AMD GPU, it may also be worth trying a driver rollback or a clean driver installation. Please also make sure Windows is fully updated.

    Thanks for your patience.

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