I filed an appeal right after my account was permanently banned, yet there has been no progress for an entire month. My appeal status has remained "under review" without any further updates. Now I am trying to create a new support case, but the submit button does not respond at all after I fill in all information. Could you please let me know if this is a webpage bug, or if player appeals are no longer being accepted?
My existing appeal case number is #249608385.
Community ManagerHi quqitaba,
Sorry you’re dealing with that.
If your original appeal has been sitting under review for that long, and the submit button for a new case isn’t responding at all, I can understand why that would be frustrating.
From the forum side, I wouldn’t be able to confirm whether that’s a temporary webpage issue or something account-specific. If the button still isn’t responding, it may be worth trying a different browser, an incognito/private window, or clearing cookies/cache first.
You can also use this webform if needed.
Sorry again you’re in this situation.
Community ManagerThank you for the additional information. It sounds like the case has already been closed. Would you be able to try submitting a new case request?
