I cant use my Dog Tags on battlefield V

@Real_Noobalishus Hello again, I got a message from EA customer services. Here it is(summary);

If I understood you correctly, you are having issues with the dogtag rankings and the equip button not showing as well as your airbone points not going further. I can understand that it might get frustrating but I will do my best to provide you with all the information that you need regarding the matter.

First off all, I will provide you with all the information that you need regarding your issue, then I will present you with our official forums and sites, where you will be able to find really interesting information regarding different topics and also answers to your questions.

Dear player, after checking the information that we are holding regarding the matter, I must inform you that as we are the support team, we can help with issues regarding your technical issues, billing and account. This matter being an in-game issue, we not hold enough information to give you the best answer.

In this case we kindly advise you to visit the forum for more details, as there you might find even more experienced players.

https://answers.ea.com/t5/General-Discussion/Dog-Tag-Battlefield-V/td-p/7160252

Thank you for your understanding and patience.

Well, this is too ridiculous. They deal with techinal,billing and account. Who does deal with the in-game issue as stated in the paragraph?

Thank you, by the way. You redirected me to EA Customer Services but, ridiculously, they redirect me to forums and sites again. Moreover, they gave me a link that opened in 2018 and it is off the track. It has no any point with my issue.

What should be done now ?