Forum Discussion

utubunga's avatar
utubunga
6 years ago

[Information Request] Can't get online bf5

Can some one help me whit this problem I have it after update. I try to repair game restarted pc I have internet everything is running only not bf5. [CM - Editing title for information request]
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @utubunga. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

  • MicheIix's avatar
    MicheIix
    6 years ago
    @EA_Aljo this fix does nothing ...please tell us what to do. I already removed all files and did install the hole game from scratch ...same result
    took me more than 2 hours because the game has > 80GB^^
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @MicheIix 

      You should be seeing 2 gray rectangles. Click the one on the left. That should let you download the UI update which has been known to resolve this. Can you try that for me?

      • MicheIix's avatar
        MicheIix
        6 years ago

        @EA_Aljo i fixed the issue by manually deleting all files in the Folder: C:\Users\<MyUser>\Documents\Battlefield V\

        After that everything was working again...your suggestion with the click on the rectangles has not been working btw. 

  • DreadedSoldierX's avatar
    DreadedSoldierX
    6 years ago

    Same exact thing again today, will not connect to EA servers. Fix your game EA!

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