Forum Discussion

utubunga's avatar
utubunga
6 years ago

[Information Request] Can't get online bf5

Can some one help me whit this problem I have it after update. I try to repair game restarted pc I have internet everything is running only not bf5. [CM - Editing title for information request]
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@Creasen22 

Did you try power cycling like I suggested in an earlier post?

Creasen22's avatar
Creasen22
Rising Novice
6 years ago

Yes and i restarted my modem too for about 2 minutes maybe 3 it was off still nothing

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Creasen22 

    What exactly is the message you're seeing when you try to connect?

    • Creasen22's avatar
      Creasen22
      Rising Novice
      6 years ago

      You have lost connection to the EA servers

      Online features will be unavailable. Please try again. Please check ea.com/unable-to-connect for more information 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @Creasen22 

        I'd like you to try clearing your alternate MAC address with these steps:

        • Go to your Xbox One Settings (Just press Start, then click Settings)
        • Go to "Network", then "Advanced Network Settings"
        • Click on "Alternate MAC Address", and then click "Clear"

        Your Xbox will restart now. Try again and let me know if you can connect or not.

    • JMo1775USMC's avatar
      JMo1775USMC
      6 years ago

      Nothing works dude. Went through everything with support on a call yesterday. It’s broken.

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