Level 20 Class Challenges Bugged

Hey @captainbruh423 

Please get in touch with our support team for further assistance, and we will look into this for you. 

https://help.ea.com/in/help/faq/using-ea-help/ 

You can use chat contact options to reach our support team. 

Hi @captainbruh423 As well as contacting EA Help, it could be worth re-checking the Armory. They might be claimable there if support did already fix it for you.

@ElliotLH Appreciate you for getting back to me. Yes I've checked my armory several times in the last 4 days, the challenges are not there. Also, if a case is classified as "fixed" and closed, does support send an email detailing my situation? Because I have not received and email regarding so except for the survey email. Appreciate your help and looking forward to your response.

@EA_Pulsar Thank you for your reply. Is there a number or extension where I could speak with someone directly? I was told I could contact EA directly; would you happen to know the number? Appreciate your help and looking forward to your response.

@captainbruh423 Usually it does, yes, and you should get an update to your linked email too (the emails also appear in My Cases). That's why I was hoping they'd be in the Armory for you, since they'd still need to be claimed after the problem was fixed. Presumably then the case status is incorrect, given that the assignments still aren’t available to you.

All you can do, though, is to go back to EA Help. Unfortunately missing items cannot be provided through the forums.

ETA: there isn't a phone number for EA Help, but you should be able to have a live chat on help.ea.com instead.

@ElliotLH Thank you for your reply again. Yeah, so unfortunately there doesn't seem to be a live chat option, only email option, and I have not received any emails marked on the case or even in my inbox besides the survey emails. This is especially frustrating because it's 2 cases marked as "fixed" and closed when the issue hasn't even been resolved yet. Worst part is this bug is due to buying the deluxe edition, so I basically paid extra to get the game bugged without knowing. Anyhow, I'll see what I can do, I appreciate your time and help.

@captainbruh423 The only other thing I can think to suggest right now, other than using an email case, is to fiddle around with the different options on the help site until it give you the live chat option. You might end up having to select something which doesn't match the actual issue, but the agent will be able to record it correctly on their end.

Sorry I couldn't be more help to you in getting this fixed.