Forum Discussion

KapitanUntoten's avatar
KapitanUntoten
6 years ago
Solved

Missing content and being ignored

I've spent days trying to get through to ea  help and it keeps telling me the best thing they can do to solve my problem is to talk to me on the phone. However there is no option to do so. There's no phone number and no way to get them to call me. Just a "go back" button. Now i've been trying to get ahold of them on Twitter for several hours today yet still nothing. I've been checking their page regularly and they've been responding to everyone else within minutes. Its really starting to feel like they've just taken my $30 and are now ignoring me. I just want the stuff I paid for

9 Replies

  • outrightpower's avatar
    outrightpower
    6 years ago

    the problem is, the call me button isn't showing up at all, I'm having the same problem. it's not us, its the support server

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @outrightpower. 

    There have been some changes to the EA Help contact options due to the current global situation. I'm afraid that phone support is not available for the time being, but chat should still be an option. 

    If you're having trouble setting up a case through the EA Help site you can also try reaching out via Twitter or Facebook as well. 

    /Kent

  • outrightpower's avatar
    outrightpower
    6 years ago

    so, how many weeks am i goiong to have to wait for some sort of help or actually respond anywhere other than here

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @outrightpower wrote:

    so, how many weeks am i goiong to have to wait for some sort of help or actually respond anywhere other than here

    I'm sorry, but I don't have a way to see how long it might take to receive a reply. I can only recommend that you try reaching out to EA Help so they can help you out with this. Please reach out to them when you can, and they'll help you out as soon as possible. 

    /Kent

  • Inide's avatar
    Inide
    6 years ago

    chat is NOT listed as an option, EA_Kent. It hasn't been for at least 12 days, as that's how long it took for me to get an email response (that said it would be 72 hours) that offered zero help whatsoever - just confirmed what the issue was. 

  • outrightpower's avatar
    outrightpower
    6 years ago

    As far as I've seen, nothing is listed at all .. and nothing posted about it or communicated at all... Just basic avoidance all together. I get that there's things going on in the world but if your games weren't such a mess we wouldn't be having this conversation

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