Forum Discussion

Kwakzalver's avatar
Kwakzalver
Seasoned Newcomer
17 days ago
Solved

Missing online access

Hi all, O recently connected my pc and PS account on EA and now when i try to play BFV online on PS4 it says 'missing online access' I can only play single player games. To my knowledge i have nev...
playstation
technical issues
  • ElliotLH's avatar
    ElliotLH
    16 days ago

    In that case, it may be worth trying the suggestions at the link in the screenshot (https://help.ea.com/en/articles/technical-issues/problems-connecting-online/).

    You can also check the ban history on your EA account and contact EA's ToS team directly to confirm if there is a ban. If you can't see a ban on the account in the history and do need to contact ToS, there's a webform at the link below. 

    https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/ 

ElliotLH's avatar
ElliotLH
Hero+
16 days ago

Hi Kwakzalver,

Just to check, as you mentioned only being able to play single player, do you have a PS Plus subscription?

Kwakzalver's avatar
Kwakzalver
Seasoned Newcomer
16 days ago

Hi Elliot,

I have ps plus, yes.

 

  • ElliotLH's avatar
    ElliotLH
    Hero+
    16 days ago

    In that case, it may be worth trying the suggestions at the link in the screenshot (https://help.ea.com/en/articles/technical-issues/problems-connecting-online/).

    You can also check the ban history on your EA account and contact EA's ToS team directly to confirm if there is a ban. If you can't see a ban on the account in the history and do need to contact ToS, there's a webform at the link below. 

    https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/ 

    • Kwakzalver's avatar
      Kwakzalver
      Seasoned Newcomer
      11 days ago

      I solved it by refreshing my licenses, as i read on some other thread. 

      I tried all of the above but it didn't work. And i never received a ban.

      Thank you for the suggestions though.

      Kind regards,

      Kwakzalver

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