Community ManagerNo problem Jidds95,
Thanks for giving that a try. Just to clarify, were you able to see the Steam account you usually play with under Connected Accounts when you logged in? Whichever login method had the most relevant accounts linked to it in that page would likely be the account with the sanction.
If you weren't able to see anything on the Penalty History page, even though you're on the account with the right linked platforms, you'll want to connect with live support and have them create a case for you. Unfortunately, we don't have the right tools to create a case here on the forums, so support would be the best channel. Feel free to include this thread when you contact support so they have more context.
Let us know how it goes, thanks!
I encountered the same problem. I have no record of any penalties, but when I log into the game, it prompts that my account has been banned. In addition, when I try to submit an appeal through the webform, there is no option to send it to the Terms of Service (TOS) department.
