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TheIK_1989's avatar
TheIK_1989
Rising Novice
5 days ago
Solved

Offensive chat in BFV

I'm not sure how to report someone for the contents of their chat in BFV, but the player *snip* needs to be banned.

(CM: Edited to remove username and images naming and shaming per forum rules)

 

technical issues
  • EA_Rtas's avatar
    EA_Rtas
    1 day ago

    TheIK_1989​ ​ Stepping in here to give you an update.

    I was able to get this escalated to the right folks to get it looked into properly. It looks like a mistake was made when actioning the report. 

    I was able to get in touch with the right people and get this sorted out properly. You should no longer be banned and able to access your account. Apologies that it took a little bit to get this looked into. I really appreciate you reaching out to us and being as patient as you have. Don't hesitate to let me know if you still continue to have any issues.

    The report has also been reinvestigated and action taken. I can't go into specific or details on what action was taken but thank you again for reporting inappropriate comments in the game chat.

8 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Totally understandable. Just glad to have gotten you sorted. Please let us know if you need help with anything else!

  • TheIK_1989's avatar
    TheIK_1989
    Rising Novice
    1 day ago

    I can't say I wasn't disappointed with how this was handled initially, but it's good to have my account back. Thanks for that.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    1 day ago

    TheIK_1989​ ​ Stepping in here to give you an update.

    I was able to get this escalated to the right folks to get it looked into properly. It looks like a mistake was made when actioning the report. 

    I was able to get in touch with the right people and get this sorted out properly. You should no longer be banned and able to access your account. Apologies that it took a little bit to get this looked into. I really appreciate you reaching out to us and being as patient as you have. Don't hesitate to let me know if you still continue to have any issues.

    The report has also been reinvestigated and action taken. I can't go into specific or details on what action was taken but thank you again for reporting inappropriate comments in the game chat.

  • TheIK_1989's avatar
    TheIK_1989
    Rising Novice
    4 days ago

    I appreciate it. Thanks for checking on it.

    Edit: If you need the screenshots again, let me know and I can email them.
    Edit 2: I went to log on, and now I have received a 7-day ban for hateful speech, but I never did anything like that. What is this for??
    Edit 3: I was banned for what the OTHER player said. The guy I reported, the one I made THIS post about. WHY?!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey TheIK_1989​, 

    I'm not sure what happened there. 🤔 Don't have viz on that side of things, but it's probably a misunderstanding. I'll chat with them, because yes, we do want to do something about that kind of behaviour. 

    - EA_Lanna

  • TheIK_1989's avatar
    TheIK_1989
    Rising Novice
    4 days ago

    FYI, the same guy was at it again today, saying the same racist stuff

  • TheIK_1989's avatar
    TheIK_1989
    Rising Novice
    4 days ago

    Apparently, EA doesn't want to do anything about it...

     

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi TheIK_1989​,

    A quick heads-up: I've removed the attachments because they displayed player names, and the username for the same reason (see the forum rules on naming and shaming).  

    Saying that, what was shared in chat in those images is not okay, and we absolutely do want to hear from you if you're seeing that in-game. The EA forums just aren't the best channel to pass that on, as we can't action players in-game through these forums.

    Those reports are better going through the official channels, where they can be routed through to the team that handles them. This EA Help Article goes into that in more detail: "How to report a player in Battlefield V"

    - EA_Lanna

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