Re: endless loading screen after sign in
@johnnoss123 Please see: https://answers.ea.com/t5/Bug-Reports/Loading-screen-crash-or-ingame-crash-always/m-p/7833908#M13651
As @EA_Blueberry
Community Manager stated:
If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues. If it's not an official Xbox external hard drive, consider installing it on the internal drive.
Power Cycle the Console
Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
As @EA_Blueberry
Community Manager stated:
If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues. If it's not an official Xbox external hard drive, consider installing it on the internal drive.
Power Cycle the Console
Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
