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Re: Game Keeps Crashing don't know what to do HELP!

Now this is pathetic.. I cant even play. I get crash even in main menu.... Without error.

25 Replies

  • Redeemer_2247's avatar
    Redeemer_2247
    Rising Rookie
    7 years ago

    Same happens to me. Game freezes randomly and not responding. Some times crashes to desktop.

    Happened already 3 times today with latest Nvidia driver and patch.

    1222077009565917907 
       4 
       APPCRASH 
       0 
       bfv.exe 
       1.0.68.22923 
       5c05ac27 
       bfv.exe 
       1.0.68.22923 
       5c05ac27 
       c0000005 
       0000000001752e1b 
        
        
       \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDDF8.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFED.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE01D.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE01B.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE02B.tmp.txt 
       C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bfv.exe_5de3e2f755a05622e0a171ded3172ba0f2ccfdd5_841a770b_2785f77b 
        
       0 
       6d43c745-9143-47f8-98fe-99cf55efb73b 
       268435456 
       9dc1474ef1241473a0f5b090bb5922d3 
       0 
  • Hunkey-Punk's avatar
    Hunkey-Punk
    7 years ago

    Hello Folks! Having the EXACT same Problem. Random CTD after 5-20 Minutes of Gameplay. No Error whatsoever

  • IGF-Honorguy's avatar
    IGF-Honorguy
    Rising Adventurer
    7 years ago

    Looks like im joinign on the bandwagon too...

    My windows log:

    Naam van toepassing met fout: bfv.exe, versie: 1.0.68.22923, tijdstempel: 0x5c05ac27
    Naam van module met fout: bfv.exe, versie: 1.0.68.22923, tijdstempel: 0x5c05ac27
    Uitzonderingscode: 0xc0000005
    Foutmarge: 0x0000000001752e1b
    Id van proces met fout: 0x328
    Starttijd van toepassing met fout: 0x01d48f36f7b3089e
    Pad naar toepassing met fout: D:\Origin\Battlefield V\bfv.exe
    Pad naar module met fout: D:\Origin\Battlefield V\bfv.exe
    Rapport-id: 14198e40-f8e8-4777-924a-505f2c80096f
    Volledige pakketnaam met fout:
    Relatieve toepassings-id van pakket met fout:

    My hardware has been tested as I feared it was my GPU dying or anything but after seeing this im confident it's the game.

  • It is a pretty sad state of affairs. Can't do anything but play ground war or whatever that 3 day game mode is called. If I try to play anything else it instantly crashes to desktop. Try to look or deviate from main menu and crash to desktop. I play the ground war or whatever mode and after 5-20 minutes it freezes. 2 fresh windows installs, 6 fresh BFV installs, dx11-12, anything and everything you can find online. That would include changing audio options. I tried 4 different gpu's, RX 560, EVGA 1060 6gb, Asus 1080ti, and Vega 64. Uninstalling and doing fresh installs of drivers multiple times. I am at a total loss, tried going through support, but they offer the same solutions I have all ready tried. They have no idea and haven't offered a damn thing to appease customers that are rightfully disgruntled.

  • IGF-Honorguy's avatar
    IGF-Honorguy
    Rising Adventurer
    7 years ago
    I've gotten rid of my default OC on my RAM (XMP) and this partially solved it for me. I still crash but less quickly..
  • MintyGandalf's avatar
    MintyGandalf
    7 years ago

    Did you also manually set your frequency/timings manually after this, or just default back down to stock ram speed?

    I'm also having this crash issue. 

    Situation: 

    * Fresh WIN10 install yesterday

    * Game Mode disabled

    * Latest ATI Drivers

    * Was using AMD relive to record. CTD (crash to desktop) whether recording or not. 

    * XMP memory profile is enabled

    * Exception code: 0xc0000005 noted in event viewer

    * System temps ok

    * Have not had stability issues anywhere else, been play BF4 on this machine since I built it. 

    * Crashes began a few days before the patch came out. But not in the beta, or immediately after release

    Will try tweaking the RAM, but I know for sure the hardware is fine, don't like the idea of neutering RAM speeds just to get the game to be stable.

    More than happy to collect debug info if there is a tool for that?

    Attached logs. 

    Edit:

    Changed to default RAM speeds, 2133mhz. Was able to play 1 round without crash... Too bad my RAM is certified for 3200mhz. 

  • V--FENRIR--V's avatar
    V--FENRIR--V
    7 years ago
    Wow, @EA... Yet ANOTHER confirmed case where your * coding is crashing itself on a feature that we buy our hardware to use.

    Did you test AT ALL!?!? Do you even HAVE a QA team?
  • xRACKx's avatar
    xRACKx
    7 years ago

    Make some noise about this problem and link this thread to them on twitter... @Battlefield and @EA_Dice.  We've been patient enough.

  • Same here. Crash without any error. Beta worked fine. High end pc and all drivers update and possible fixes done. Nothing works.

    Faulting application name: bfv.exe, version: 1.0.68.22923, time stamp: 0x5c05ac27
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000001ebb33be8
    Faulting process id: 0x16dc
    Faulting application start time: 0x01d48f1ca7891d89
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Faulting module path: unknown
    Report Id: 4cdbec7e-711f-473a-8a38-cae3b525e839
    Faulting package full name:
    Faulting package-relative application ID:

    information :

    1964918739192682671
    5
    BEX64
    Not available
    0
    bfv.exe
    1.0.68.22923
    5c05ac27
    StackHash_e0cc
    0.0.0.0
    00000000
    PCH_E0_FROM_ntdll+0x000000000009AA54
    c0000005
    0000000000000008

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2F4.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3C0.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3D1.tmp.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_bfv.exe_df9d26a263258b50a812ffe7431d891cb64eaf3_841a770b_0797c872

    0
    4cdbec7e-711f-473a-8a38-cae3b525e839
    268435456
    c25d026c6a4b12a1fb44cb2ec61698af
    0


  • After about a dozen rounds now, after changing from XMP to basic RAM speeds. Stable. 

    Still not acceptable to have to under clock hardware for stability. 

  • Same here. Battlefield v has stopped working. Only started yesterday. I can usually play for about 15 minutes in conquest before crash.
  • Freeyaeco's avatar
    Freeyaeco
    7 years ago

    Same issue here, 

    Big setup : Amd threadripper 2950X / Zotac 2080ti amp / 32Go RAm Gskill 3000MHz 

    I don't understand, after 10-15 minutes of play the computer crashes and stops altogether suddenly...Can't reboot without turning off the mainswitch

    PC is brand new. 

    I've tried everything...

    I get a livekernel error as well but hard to know what is wrong. 
    I also uninstalled Geforce experience, no change. 

    Tried the memory leakage solution, nothing. 
    Uninstalled reinstalled no change
    Deactivated Origin in game

    Even tried this :

    "1) Go To Windows Search 2) Search Regedit 3) Right click and select run as administrator 4) Opne HKEY_LOCAL_MACHINE 5) Open SYSTEM 6) Open CurrentControlSet 7) Open Control 8) Click GraphicsDrivers 9) Right Click And Select New In Windows Registry 10) Select DWORD (32-bit) Value 11) Type TdrLevel (Write it exactly T and L should be capital) 12) Double click on TdrLevel 13) Make sure value data is 0 14) Now restart your pc Done! problem solved dxgi error device removed FIXED

    This is the explaination of what it does:
    - https://support.allegorithmic.com/documentation/spdoc/gpu-drivers-crash-with-long-computations-128745489.html


    Briefly with Frostbite sometimes Windows does not detect NVIDIA drivers responding and make your game crash. Disabling the recovery mode solves it.

    Best regards.

    If it's not your hardware I guarantee you this will definetely work. You won't experience crashes anymore. If it's your hardware you will experience hard crash in stead of DXGI_ERROR_DEVICE_REMOVED. For me, it was not my hardware (only games crashing Battlefield V and Fifa 2019).

    Regards."

    No change either, constantly crashes. 

    Windows 1809 obviously. 

    Uninstalled mystic Lights

    What can happen after 10-15 minutes? 
    This is crazy as * , EA get it sorted!

  • Had DXR on ultra, tried removing it, crashed after 5 minutes

  • So after one hour roughly no crash... 

    If this helps anyone, I've had to download Zotac Firestorm, to be able to remove the manufacturer's default OC. Went down to 1350Mhz (base clock)... I'll test some more, but seems good enough for everything in Ultra DXR and all... 

    To EA CM : This is not normal, we shouldn't have to do all this...

  • Somebody got the problem, that BF5 minimaze by it self? A lot of times.. IN game, in main menu. And then switching to windowed mode.
  • TheEvilPi's avatar
    TheEvilPi
    7 years ago

    Ok, after the latest patch my crashes disappeared. I had nothing OCed before (apart from the CPU) and still have the CPU running with an OC. The memory was running default speed before, I raised the voltage slightly althouth I will undo that, I am sure this does not make a difference. I installed the latest nvidia driver and that "could" make a difference.

    Interesting thing: The game now and then shortly freezes for a less than a second, but without crashing. Before such a freeze meant the game closed itself and crashed. I think that either nvidia or EA fixed something. 

    Did anyone who has crashing download the latest Nvidia drivers - release on 3rd of december?

    I was able to play around 10h now without a single crash....just freezes now and then (which did not result in a crash). 

  • AGPaisa's avatar
    AGPaisa
    7 years ago

    Freeyaeco if your regedit works - i might paypal you some cash! i will virtually kiss you somehow someway .

  • 30RedDevils's avatar
    30RedDevils
    7 years ago
    I was hoping today's patch would fix the crashes, but nope. I paid $80 for this and can't even unlock the first weapon. Time to get an Xbox and play call of duty. Cheaper and easier than this stuff!
  • xRACKx's avatar
    xRACKx
    7 years ago

    Community Managers - Can you give us some form of timeline of when we expect a solution on this?  At least can this issue be acknowledged in the official known issues list?

  • IICookieGII's avatar
    IICookieGII
    Seasoned Veteran
    7 years ago

    "Going back to defaults on everything is a starter.  Un-installing the games and Orign client and clearing the registry is a must.

     

    Then re-install everything and leave it all at default settings - Attempt to play the game, if it runs OK then do tweaks and adjustments."

    - - - -

    The simplest solution is to make sure ALL your software is up to date: Windows, BIOS, GPU, Sound etc. 

    Remove all Origin related software and games. Do a sfc /scannow (overkill but you never know)

    Re-install Origin, re-install Battlefield V.  Every persons PC environment is different but as long as you have everything installed correctly (defaults, not overclocked etc) and up-to-date, you should be able to play.

    Normally the problem is down to something overlooked.

    Good luck!

    (Network Administrator)

  • TheEvilPi's avatar
    TheEvilPi
    7 years ago

    I think some things were indeed changed in the last 2 patches / nvidia driver updates.

    My nvidia access violations are gone, I was able to play around 7h now and had 1 single crash - a 0xc000005 access violation pointing to BF5.exe.

    So, yes, nvidia drivers no longer seem to crash....BF5 still seems to crash. I can rule out hardware and software by now because I play on a blank machine.

    As many others pointed out, this has to do with the game and it´s a rather bad sign. I know that some problems here could be caused by hardware or software, causing the BF5 to crash, but most likely it is not.

    Access violations are very hard to debug and as long as we can not debug the pre-compiled code most of what we report here is useless. EA would have to get the hardware from us or write a tool that logs and debugs the game while we have it running....

    I presume that no EA representative will help us here (apart from standard texts) and the problem will either exist forver or be eventually solved by some patch. 

  • d3vil401's avatar
    d3vil401
    7 years ago

    Confirming that with last patch + latest nVidia drivers I get way less crashes.

    Earlier, it would crash multiple times in the day, now it crashes once every while.

  • This is really starting to get on my nerves.

    Log Name: Application
    Source: Application Error
    Date: 12/12/2018 18:16:55
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-9V965F1
    Description:
    Faulting application name: bfv.exe, version: 1.0.68.26495, time stamp: 0x5c092e76
    Faulting module name: bfv.exe, version: 1.0.68.26495, time stamp: 0x5c092e76
    Exception code: 0xc0000005
    Fault offset: 0x00000000077942f4
    Faulting process ID: 0x3b00
    Faulting application start time: 0x01d4923de7c54cf5
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Report ID: 6941c59a-d9d1-409e-b7d6-d54bcdd9df26
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-12T18:16:55.340942000Z" />
    <EventRecordID>11974</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-9V965F1</Computer>
    <Security />
    </System>
    <EventData>
    <Data>bfv.exe</Data>
    <Data>1.0.68.26495</Data>
    <Data>5c092e76</Data>
    <Data>bfv.exe</Data>
    <Data>1.0.68.26495</Data>
    <Data>5c092e76</Data>
    <Data>c0000005</Data>
    <Data>00000000077942f4</Data>
    <Data>3b00</Data>
    <Data>01d4923de7c54cf5</Data>
    <Data>C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe</Data>
    <Data>C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe</Data>
    <Data>6941c59a-d9d1-409e-b7d6-d54bcdd9df26</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  • i have the issue 

     bfv.exe
       1.0.68.26495
       5c092e76
       bfv.exe
       1.0.68.26495
       5c092e76
       c0000005
       00000000077ed109
       1a60
       01d4924b2960ace3
       C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
       C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
       a964cb96-bf17-4269-96a4-1c2e48f1fb95

    i now reinstalling and testing  the memory restriction

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