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Re: Game Keeps Crashing don't know what to do HELP!

@MoonUtonightI have actually watched my memory in the task manager just in case, and for others things what could give suspicions about what could cause.
None of the issue are suspicious to me, heat is normal, CPU temps can take a lot, especially if it's Ryzen 3000 series as stated by manufacturers, that they can take more heat than we have used to. GPU temps are normal, and RAM...can't tell since there are no sensors there, but this is the only game that crashes.

I do use my motherboard manufacturer's booster, basically it stops unnecessary tasks and frees memory, but I still have had crashes and my memory load hasn't been even maxed out, so I am not really sure if it's about that.

But I will try this as well.

Update: Nope, it's not working for me, and my memory is barely being taken, only ~4GB+, I even tried with all the DX12 and it kicks me out of the single player faster than I manage to get the first letter, no exceptions. I will try multiplayer, but...if I am being kicked from Single Player, I barely have any hope for multiplayer.

Update: Same...multiplayer even kicked out faster than single player with DX12, couldn't even start the match, game crashed in the squad lobby. Weirdly enough DX11 crashed as well...this game is just a train wreck.

Update: Ok, game is now crashing no matter what...yesterday it was fine, now it's like I have constantly DX12 on even if I haven't.

Maybe give me your Standby purge list condition parameters, the  "List Size" and "Free Memory is lower than" stats. At first I placed 10GB list size and ~3GB - if free memory is lower. Then I tried simply default 1024 (1GB) both fields. Still nothing. That's DX12 issue right there, not my memory since it's not even 1/4rd of the 32GB's. You have some other stuff running in background that takes a lot of RAM, it can't be BF5, you should check it to confirm how much of memory does BF5 take for you, and what other stuff is taking your RAM.

For anyone else to compare and maybe for a possible troubleshooting, this is the system I am having that has issues with BF5 and no other game.
Running:
Ryzen 3700X,
2070 Super,
Arous X570 Elite,
Trident Z Neo 32GB 3200MHz,
NZXT E850 PSU.

25 Replies

  • Smaddeus: All i can tell you is that appears to work for me. My previous crash experiences happened regardless of whether I was using DX11 or DX12. Have you tried DX11? Instead of DX12. When I open task manager while BFV is running, it shows that the BFV module is using "Very High" resources. And yes, I don't have this issue with Gears 5 or other games I play. I too have a Ryzen CPU with Corsair liquid cooling. I used to get "Kernel Power Failure" several times until I upgraded my PSU to and 800 watt from a 700 watt. This memory cleaner seems to be working for me because I haven't had a "freeze and crash" event since I started using it. I also have "GPU memory restriction"  turned on in graphics settings. I am not claiming this app will solve everyone's issues regarding freeze and then crash to the desktop. But, it seems to be helping in my case. Good Luck and happy hunting for the particular issue you are having. I assume you have tried "repair" or uninstalling the game and then reinstalling it. 

  • Smaddeus's avatar
    Smaddeus
    6 years ago

    @MoonUtonightLike I wrote...I tested with both DX versions, and like I wrote further, if you would have read (no offense), I asked for you to please name your parameters that you wrote in that software, or you left it on default? Because I didn't got the answer to that.

    About Task Manager - "Very High" means nothing, it's not specific, and that's not what I meant by checking Task Manager.
    When you open Task Manager, click on Performance and then on Memory...or, if you don't have the advanced view, open it by pressing on the arrow below that says "More details", and click on Performance and then on Memory tab on left side, everything else there is self explanatory afterwards. That's what I meant, since Very High pretty much means nothing and will show to any program that is using a lot of resources.
    2nd option to check how much it fills up or eats RAM is by checking under Processes tab Memory section for BF5, how much it eats.

    But this should be tested only without using that cleaner software in order to see whether it truly filled your RAM, because like I wrote, my RAM is not even 1/3 full and it crashes.

  • Smaddeus, Sorry, just offering suggestions. I have found that the game will freeze and crash with either DX11 or DX12. I will include a screen shot (once again, no offense) for you to peruse. However, I did experience a freeze and crash event today. But, only one. With this memory "cleaner" you can choose when the "standby purge list" gets cleared by entering a "at least " size and when "Free memory is lower than". I have chosen the list size is at least 4096 and free memory drops below 3800. You can also open it and do a manual standby list purge. I offer this information not as definite fix for the problem. Different circumstances exist for different users. Windows also takes up a significant amount of RAM. I have checked those items you list such as memory usage, etc. But that is a "slice in time" view. Very high resource usage by BFV.exe does not mean "nothing'" in my opinion. It means that BFV is creating a heavy load on the system. But, I am not an expert as you apparently are. Again, I have attached a screen shot (as best i could manage with EAs size restriction) so you can see for yourself what this memory cleaner does. It is also dynamic in that it keeps an eye on memory consumption and will simply clear the standby list. 

  • MoonUtonight's avatar
    MoonUtonight
    6 years ago

    I did open up resource monitor and did see that there usually is more than enough memory available. And as it turns out, the memory cleaner is not the solution. So, that leaves me and a lot of other folks still waiting for EA to offer up some other possible fixes other than graphics settings. I have changed my graphics settings so many times (following advice in this forum) without solving the problem permanently. Repairing the game doesn't seem to work for very long. Uninstalling both Origin and BFV doesn't seem to fix the problem either. But, I agree with you now that it doesn't seem to be a memory resource issue either. So, I'm still searching for that elusive answer as to why this happens on my system. I have two PC's. The one I usually play BFV on which is a newer and more powerful gaming system than my older "Piledriver" CPU w/RX390 AMD system. The older system is SHD specs. It can do 1440p at 144hz. But, I have become very fond of UHD at 2160p and 60hz on a 28" AOC monitor. But to my point about these systems: I have never experienced a freeze and crash event on the older system. Just the newer one. I am using DX12 on the older system as well. But, I don't play very often on the older system so not crashing may just due to my not playing on that PC unless my main one is down for some reason. So, the search of an answer to this goes on....and on...and on....

  • HoWxCoRe's avatar
    HoWxCoRe
    6 years ago

    I have a msi 2080ti gaming trio X which is factory overclocked, i play @ 3840X2160 as well @@ 60hz on a benQ monitor.DLSS and DXR on.. .. and i have the same exact issue as i read here.. its been  a couple months now, since the pacific storm update to be exact... what i have done though, is use afterburner to downclock the card about -5mhz, and ive been able to play for about a hour or two without crashing.... it crashes about 5-10 minutes into the game with the gpu clocks left @ stock... good luck, and i hope they resolve this issue too at the soonest as its rather frustrating! 

  • Smaddeus's avatar
    Smaddeus
    6 years ago
    @MoonUtonight So there must be something about newer hardware that causes this instability.
    Today, after I wrote my last comment here, I had couple of issues (ongoing issue with my M.2 SSD probably, on it I have OS installed) which forced me to power cycle system, after which I had to go to BIOS setting and try to set everything to factory settings, a.k.a. optimized. After that I had to turn back on XMP since in factory it is off by default. And few other basic things. After that, without any hope, I started up BF5 and went straight to multiplayer...and I didn't had a issue for hours, not sure for how many, but at least 3-4 hours of non-stop multiplayer and little bit of single player campaign.
    I have no idea what changed since nothing significant changed. I had some parameters set up that was required for Ryzen 3000 series to work better and perform better how it was mentioned in 1usmus custom power plan for ryzen 3000 series. Maybe those options messed with me...but it can't be that anyone else who has this issue changed same settings.

    Jesus, I totally have no clue what happened and why it suddenly went without issue, and I didn't used any additional software besides the hardware manufacturers monitoring softwares.

    I will see tomorrow how the game behaves without changing anything and leaving like I ended my gameplay. If it will have a constant gameplay without issue, then for me it had something to do with those CPU core settings in BIOS, but those settings usually have manually to switch, so if you haven't done such stuff in BIOS, it shouldn't be related for you and for me it shouldn't be the things that solved the issue.

    Can you name your high end pc specs for comparison, maybe it will give me some ideas?
  • Well, I can tell you that the fix I had hoped would work...didn't. There seems to be some sort of memory issue going on. As, event viewer almost always shows that BFV.exe caused an exception. Also, I have noticed that the frequency of this event seems to have gone up since the last update. We can all hope that EA/Dice and/or Microsoft figure this one out. I'm going to get RDR for sure now...lol.

  • Smaddeus's avatar
    Smaddeus
    6 years ago

    The issue still persist on my end, but it's much less frequent and I can play hours without issues. Today I had only once this issue, but I was playing with DX11 not 12. With DX12 I still have to test and try out, but I was too tired of EA's and DICE's issues in their prematurely released games that I didn't wanted to bother anymore and finally enjoy the game, which I did. Today only twice the game crashed in 5-6h gameplay time. A lot of people find problem solved with XMP turned off, that wasn't case for me. For me I have no idea what helped.

  • Smadeus: I have the memory cleaner set to: Free Memory is at 20959 and list size is at least: 7096. But, I can't say this working for me. Today I got RDR installed and played and it too crashed. Also, BFV has gotten worse. I am now experiencing a complete crash of the system so that I have to reboot. I also installed the latest AMD driver 19.12.2. It could be the AMD driver. But, I don't think so. As I have posted in the past; I have tried just about every settings configuration there is. Without success. And it does seem that the game is crashing more frequently since the last update. I guess we'll all have to keep working on this issue since EA/Dice don't seem to be very concerned about it.

  • The thing that got me stable for any length of time was lowering my refresh rate and fps cap from 240hz to 144hz.  Now I'm somewhat stable where before I would crash without error to desktop within minutes of being in a game.  Makes absolutely no sense.  I have zero issues in any other game that isn't BF1, 5, or Apex.

  • MercenaryZX's avatar
    MercenaryZX
    Rising Traveler
    6 years ago

    Hi everyone, I have a crash immediately upon launching the game under DirectX 12 mode with a RTX 2070. I've been playing on DirectX 12 in BFV for the last few months until now with no problems with a GTX 1070ti. Three weeks ago my GPU died on me under warranty so I sent it back and installed my old Radeon R9 290 4gb and also had zero issues playing the game in DirectX 12. Today I received a replacement GPU in the form of a MSI RTX 2070 ARMOR 8G and I can't launch the game.

    I tried deleting the Origin Cache, disabling MSI Afterburner overlay/Nvidia GeForce Experience overlay, didn't matter. I also tried repairing the game via Origin. Only thing that worked was deleting the Battlefield V folder under My Documents and the game starts up no problem. However, as soon as I enable DirectX 12 and restart the game for it to take effect, same problem happens. The game will run under DirectX 11 but crashes immediately to desktop under DirectX 12. I can see a blank/white Battlefield V window pop up for a few seconds until it closes.

    I don't know if it is related to the new 900 mb patch released today or my new RTX 2070. I have the newest Nvidia drivers installed, any old AMD drivers are deleted. I have no problems playing the new Call of Duty Modern Warfare on this new GPU which also uses DirectX 12.

    Anyone have any ideas? Yes I can play in DirectX 11 but the performance penatly is quite big. My DxDiag is attached.

    System Specs:
    -MSI RTX 2070 ARMOR 8G
    -i7 6700k
    -32 gb DDR4 RAM
    -Windows 10 Pro x64

  • HoWxCoRe's avatar
    HoWxCoRe
    6 years ago

    Have any of you guys (those with a rtx card) and playing with dx12 ..down clocking your core clock about 5-10mhz ? This has worked for me and now I don't crash in bfv , all other games work fine with my oc setting besides bf5 , and all benchmarks are stable at both stock clocks and overclock .. bfv is the only game that crashes me so I found that downclocking -5 MHz is a working solution for me ..hope it helps someone else 

  • CoDuck's avatar
    CoDuck
    6 years ago

    Same here after the patch. I didn't even bother to change anything reg. DirectX. It worked before, IT HAS TO WORK AFTER the patch. This is a shame.

  • MercenaryZX's avatar
    MercenaryZX
    Rising Traveler
    6 years ago
    @CoDuck While it works for me on DirectX 11, I refuse to play it in that mode as I frequently get drops to the low 50s and can't seem to get above 65 fps no matter what settings or resolution. When this game launched DX 12 was completely broken and DX 11 was fine, then somehow a patch broke DX 11 and fixed DX 12, and now DX 11 is still broken but DX 12 won't even launch the game for me. Modern Warfare 2019, Forza 7, Forza Horizon 4, all use DX 12 with no problem and all work on my GPU flawlessly. DICE better fix this quick or this will be the last Battlefield game I buy for full price until it's discounted to 75% off.
  • @HoWxCoReMaybe I will try it on my 2070 Super, but I don't really see a big difference between DX11 and 12 visually and performance wise a lot, there is just so much stuff that I just don't pay attention when playing multiplayer that the whole ray tracing thing can be simply hidden away under post-processing and subsurface scattering which simulated reflections as well with limits of course.

    Imo the best places where ray tracing can be felt are in single player games since you get the time to explore things and observe stuff. Here in campaign mode I used reflections at some point, I did see that my character could be seen on regular window of the doors and etc. But that's it... It requires a specific game where ray tracing car work its magic and DX12, but definitely not in multiplayer game where it is easier to use subsurface scattering that generates reflection of things to an extent. Great example is Resident Evil 2, boom, reflections on the ground and certain walls, with some artifacts, but it does the job enough that I can appreciate the effect...and it doesn't use ray tracing to help out.

  • MercenaryZX's avatar
    MercenaryZX
    Rising Traveler
    6 years ago
    @Smaddeus The difference isn't in visuals, it's in performance. Download MSI Afterburner with the overlay and you will see the difference in performance. In DX 11 GPU and CPU utilization rarely goes above 60% on higher end systems resulting in much worse framerate than DX 12 where the API is using as close to 100% of your system's resources as possible. That's the difference between getting smooth constant 60 fps no matter what or getting frequent stuttery drops to the 50s at the worst times (gun fights).
  • Smaddeus's avatar
    Smaddeus
    6 years ago
    @MercenaryZX I did mention performance as well not just visually, if you would've read past the first line.
    I don't use personally afterburner, I use Aorus Engine and other utilities for monitoring, even wattage consumption.
    Personally I have no problems with utilization, and CPU utilization depends how much your GPU is being utilized. If the game is GPU intensive (which it is), then it should utilize GPU. For me it utilizes almost all the GPU and enough CPU, since I don't have bottleneck.
    Oh yea...the utilization depends from whether your CPU can "filter" out what GPU provides, which in my mind is 70-85% of a factor, the rest is the rendering API, which one will help better, and which version of it.

    Since my Origin Access basic has ended, I can't really test it to make sure anymore, but that is what I recall having checked last time when played.

    Visually it should differ as well...it gives additional options that otherwise isn't available to older versions of DX, and that's what I was talking about, when turning those options on, I saw no difference, which it should. The difference is there, but I only noticed it in Single Player.
    But I wont repeat myself since I already wrote all that down in my comment to which you replied and read only first line.
  • MercenaryZX's avatar
    MercenaryZX
    Rising Traveler
    6 years ago
    @Smaddeus You just have a bunch of blah blah blah... if you are happy with performance of Directx11 than great but I'm not interested in your opinion why Directx11 is "good enough" for you, I want my Directx12 to be fixed and working so I can continue to use the game with the features I paid for and not have a subpar experience with Directx11.
  • HoWxCoRe's avatar
    HoWxCoRe
    6 years ago

    So I think I finally found a solution .. In Origin go to "my games " click the bfv icon, hit the gear (settings) turn off origin in game overlay , restart origin and boom I was able to play in dx12 for about a hour with no crashes . 

  • xCry0x's avatar
    xCry0x
    6 years ago

    I was crashing to desktop constantly. Realized it was also crashing my AMD Software application at the same time.

    I reverted drivers back from 19.12.3 to 19.12.2, still crashed. Reverted back to 19.12.1 and it seems to work now.

    This is with an RX 5700 GPU and Ryzen 5 3600x CPU.

    Would be curious if the 19.12.1 drivers "fix" the crash for others on AMD GPUs. Similarly, if it "fixes" things for people with Nvidia GPUs if they roll back to a November 2019 ish Driver version.

  • Still no concrete solution for dx12 on with dlss and dxr on my 2080ti @3840x2160 60fps  , CTDS terrible !  Let's hope this patch on 2/4 fixes it . I will report back


  • IIStevieThundrII's avatar
    IIStevieThundrII
    Seasoned Novice
    6 years ago

    @xCry0x I have a Radeon VII - Rolling back the software to 19.2.1 has so far done the trick for me! Weird cuz there were no updates since the first 15 hours i put in til it just magically started crashing. I've played 2 hours now no crashes when before i was crashing every match and sometimes in the menu.

    Thank you for posting that up!

  • SoIara's avatar
    SoIara
    Seasoned Newcomer
    5 years ago

    Same issue here - annoyin AF. I remember I'v played BF V without this problem till some patch was released (dont remember which one, looks like about year ago or so on). Sometimes I can play for 10-20 minutes and get single 5 seconds freeze without crash, but sometimes I get game crashed after this freeze without any error. Restarting game and origin ain't solution, 'cause I get same freezes once again (sometimes without game crash, sometimes with). And yes, it ain't PC problem, issue started right after some patch, i'm sure about it.

  • Friend... At this point this is a necro thread. BF5 is essentially dead - save but for a sparse handful of 'playable' servers. (In the US anyway... The term "playable" is a misnomer.)

    EA/DICE have made it quite clear that they're only interested in inflicting upon us a development and release cycle where they take our money and roll around in it...before they patch the game into oblivion to quickly wean us off of the prior title and onto the next one...where they get to take our money and not give a crap about us all over again.

    Don't waste your time. They don't care in the least bit about their customers. They haven't since BF3. I've given up on EA/Origin and nested myself firmly in my games on Steam.

    You should consider doing the same.

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