Re: Please read before you reply, ea representative
It's hard for a console player like myself to truly understand the full extent of the problem but I completely agree it's unacceptable how everything turned out; I just hope it's not so bad for the next title.
I can try to find the refund link for you but I'm 99.9repeated percent sure it wouldn't be feasible at this point (something like a maximum 14 days after purchase without downloads and stuff, not exactly user friendly but I heard these policies will be tweaked).
From a legal standpoint, EA can't really go into too much detail on who has been dealt with and future plans to combat the problem so again, unfortunately, we're only left with the hope that something is indeed being done.
I recommend making a post either in the regular forums or Reddit - Posts should catch more eyes for easier discussion