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EA_Demz's avatar
EA_Demz
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Re: Will not load me says i need to renew EA access even though i have never had it.

Hiya! @Beastrider651 

Thanks for your bug report. Can you let us know if you ever had any other accounts on your Xbox that shared the game from your main account that you are now trying to play on, and if yes, if they ever had an EA Access subscription active?

Thanks!
~Demz

6 Replies

  • Beastrider651's avatar
    Beastrider651
    6 years ago

    No. I own the game on this xbox and never game shared with anyone. My account is the only account on the xbox.

  • Beastrider651's avatar
    Beastrider651
    6 years ago
    @EA_Demz I have never had EA access and never game shared. I uninstalled the game and went to reinstall and it says I need to purchase the game.
  • Plucky6922's avatar
    Plucky6922
    6 years ago

     Not sure how it works on Xbox, but there is an option on the PS4 to "restore license".
    If there is an option like that on the Xbox, I would suggest doing that.

  • Plucky6922's avatar
    Plucky6922
    6 years ago

    I just did a google search, and I guess the Xbox does not have that feature.
    Sorry.

  • Sugarshane80's avatar
    Sugarshane80
    3 years ago

    You just go to your account slash subscriptions go to eaplay and then go to the no thanks option and go back to your game. Figured it out

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