Re: WRONG SOUND DEVICE SELECTED! NO VOIP! FIX PLS!

Can we get a fix of the VOIP-squad chat at least? I see the indicator my squad mates are talking.. but I do not hear them. Has this issue been pushed forward to the devs..? how long does this take to be resolved? please not again several months... already waiting so long....

Hey @wildbam  I just tested this in game with @EA_Demz and no issues was present to us, we both could hear each other in game and and the icon was working. 

My current set up: 

• Logitech 933

/Atic 

thanks for your effort @EA_Atic  - but you probably misunderstood the bug occurrence - or did you read the other replies to this ticket? and did this? I doubt.

Quote from the other post:

The video I made is attached to this ticket #50641776 - here is the link - I doubt you ll be able to access it without being part of the support team https://help.ea.com/en/my-cases/?id=5002S0000156mQTQAY
Im not able to attach the video to this reply... Idk why.. no error msg is popping up, its just refusing and redirecting me to the answer.
 
press win+r and type: ms-settings:apps-volume 
this will open an application list. Windows saves the correct sound device; but its not chosen by battlefield/battlefront/etc.. Other applications are working; so it must be a bug in the game engine.
 
So each time I start a game I have to tab out and reset the device..... but for ~3-4 months the VOIP module isnt changing the device anymore.. as result; I dont hear anyone!

@flyinghorse101 had a similar behaviour. So sorry but it is not working. I have it each time I play a frostbite title. It is not working. Everything is configured properly. I have sound in ts3/hangouts/teams/discord. The sound device is not simply switching to the correct device. => Bug.

//edit:// even windows saves the correct sound device and I have to tab out to reset it each time is the main reason for this issue .. I already mentioned it above. Also in the tickets I made via the ticketsystem... 😞

//edit2:// I already explained this to you ( @EA_Atic ) in the star wars bf2 bug report. this is also linked above.

Do you have the same problem in Need for Speed: heat, payback, FIFA 18-20, Madden 19-20, Anthem, PVZ GW/BFN, Mass effect: Andromeda, Dragon Age: Inquisition, SWBF1 or older Battlefield games? @wildbam 

There is a difference between the different games that use frostbite like Battlefield and Battlefront 2 but one thing is in common both use Windows default sound and microphone we don't have a dedicated setting that can force where the sound or what mic to pick up.

From the issue, you are describing you are the only one that I have seen reported and this looks to be an issue with windows and our games. Can always try a new Windows account user with admin rights and see if the same effect is happening.

/Atic 

@EA_Atic My microphone is working; I just dont hear anyone 🤨

I also have in-game sound after switching the device...... Of course the engine is implemented differently etc. but all use the same sound wrapper (Idk how to describe). Each title I played got the issue of not using the sound device saved in windows. I can only speak about the games I played (FIFA, SW BF2, BF3, BF4, BF1, BFV) .. everywhere the same 🤔

/;//edit;// It is FIFA17. So a lil bit older.

/://edit2:// you could reproduce the bug by setting your default device to something else and save your headset in the application list as device for battlefield. After starting the game you ll see what Im talking about ;o

Tested around with what you described and same results as you, frostbite trying to use the default on startup and that is why you are not hearing anything even if you force to change it in the windows application list.

Frostbite by default uses windows sound default setting for Mic and Speakers on startup so it's not a bug - but I will send it on as feedback to the team.

If you use your headset/speaker as a default sound device in windows it should work. @wildbam 

/Atic

@EA_Atic nope. cause I need the default device for other sound applications. Before windows introduced this setting to save a device for an application I had to have everything started.. then tab out and change the default device to have sound ingame.. the other applications dont switch the device while running. games usually do.

so same procedure....

 

//edit fixed typo

@EA_Atic already explained this to you here https://answers.ea.com/t5/Technical-Issues/wrong-sound-device-no-voip/m-p/8447241#M28162

Why is this no bug since we got the application list? My workaround before was "no" bug (read quoted answer above). But since windows build 1803 it is. Anyways I don't want to argue. Thanks for forwarding this! I really appreciate it 🙌

a few days ago I got the ingame tip on loading screen "Use your voip to communicate with your squad" ... something like that.

Id rly like to but as long as this bug will not be fixed Im not be able to use the ingame VOIP... pls fix.. it's af if your squad is talking and you dont hear anyone... (I see the indicators behind their names)