Still a "trial" user

Question

Hello, I've been trying for years to play Battlefield V digitally, but every time I try to launch it, it tells me I'm still a Battlefield V Trial user. I play on Xbox, and I've tried to play it through EA Play through gamesharing with my fiancee. Every other EA game works totally fine, except BFV for some reason. I've done all the "fixes" suggested to me by the "experts" from Microsoft support. I was told by someone years ago that getting the Beta for Battlefield&nbsp; V removed from my account could help with the issue, but it's so hard to get a hold of anyone that would be able to do that. So I'm wondering if anyone else has had the same issue and had a proper fix for it.&nbsp;

elliotlh · Answer

Hi FroZe_Frost​,
This is a somewhat common issue and it's seemingly due to a trial marker being on either the EA or Xbox account. Unfortunately, though, as it's an account issue, it's something EA Help or Xbox Support will need to help with.&nbsp;
In this case, try contacting EA Help via https://help.ea.com and if they confirm it's not on their end, contact Xbox Support through https://support.xbox.com/en-GB/contact-us .

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Still a "trial" user

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