Support doesn't want to help with Battlefield V refund
Hello,
I bought Battlefield V PC through the official european EA store website exactly a week ago. Due to the relatively slow connection with the Internet, I've been downloading the game for about 2 days (6Mb/s unfortunately is my max). I launched it for the first time today when I had a few hours available. I played maybe 2 hours and found that it is not what I expected. I've checked the criteria of returning games and read that you can ask for a refund within 24 hours from the first launch or within 14 days after purchase, whichever happens first. I have launched the game for the first time after 7 days from the purchase and played only 2-3 hours, so it's within 24 hours from the first launch. I thought that I was eligible for a refund and tried to use the automatic refund form on the EA support page. To my surprise I didn't find BF V on the list of my eligible games.
So I contacted online chat. I got the answer that the game can only be used within 24 hours after purchase if it was launched. And since seven days have passed since my purchase, the fact that it has been used for only 2 hours does not matter. I discussed with the man on the other side for a while, but I found that he keeps repeating the same sentence and is not going to help me. I finished the conversation and made a call to another chat consultant. He said even funnier things. This BF V is not covered by the G3 return policy (whatever it is?) and this game cannot be returned even 1 hour after purchase! When I started to write that it is agains the european law and that I will have to ask my lawyer for help, he disconnected.
What now? Should I accept wasting money that I spent on this title? Is someone here who wants to help, who can explain to me clearly what is going on? Where does it say in the store that you can't return this particular game? If I knew, I wouldn't risk buying.
I'm warning all who think about buying Battlefield V. Think twice! You probably won't be able to return the game, no matter what they say on their website and no matter how long you play it! I have never had such problems with Steam and Epic, and I have already asked for a refund from them a couple of times.
