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slyverr's avatar
slyverr
3 years ago

Unlinking banned account

Hello guys, 

I bought Battlefield V from epic games store and installed EA store, when I did that I logged in to my old banned account by mistake instead of my new one, then linked battlefield to that banned account, I got notified that I wont be able to play online due to the ban, so I refunded the game immediately, Is there a way I can unlink my Epic games store from EA store?

I want to download and play battlefield v on my new account, what should I do?

2 Replies

  • ElliotLH's avatar
    ElliotLH
    Hero+
    3 years ago
    @slyverr I don't believe it's possible to unlink a banned account. Generally, when a ban has been issued, it prohibits any changes from being made.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You will need to speak to our Terms of Service team @slyverr as it is not possible for anyone else to assist with a ban or for our team to help you get around a ban by unlinking accounts.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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